Home Health Services - Administrative Assistant

Plymouth Harbor on Sarasota Bay•Sarasota, FL

9d•Onsite

About The Position

The Administrative Assistant provides administrative support for both Care Management and Home Care departments. This role involves greeting visitors, managing phone calls, updating resident and staff information, assisting with scheduling and coordination, ordering supplies, and handling various administrative tasks to ensure the smooth operation of these departments.

Requirements

Minimum high school diploma or equivalent, with specialized training.
Minimum three years administrative employment experience.
Strong organization and planning skills.
Detail-oriented with the ability to perform duties with great accuracy.
Excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style that inspires respect and promotes trust.
Good communication skills (speaking, writing, and listening).
Fluent in English.
Excellent computer skills.
Proficient with Microsoft Office programs (Excel, Outlook, PowerPoint, Publisher, and Word).
Ability to learn and use proprietary software as required.
Ability to get along with others and work as a team player.
Maintain confidentiality.
Use good judgment and make independent decisions when circumstances warrant.
Work harmoniously with all persons residing in, employed by, or associated with the organization.
Able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Wear Plymouth Harbor team member i.d. badge at all times when on duty.
Abide by the dress and grooming guidelines established for the department.
Possess good personal hygiene habits.

Nice To Haves

Support Plymouth Harbor’s mission, striving daily to ensure the best possible outcomes for the health and well-being of residents and staff.
Maintain high personal standards for performance and encourage others to do the same.

Responsibilities

Greet and assist residents and/or guests.
Answer the phone, take messages, and provide basic information about Care Management.
Keep Care Managers assignments updated as directed.
Update and post Admission/Discharge list daily.
Update Client/Resident face sheet and pertinent information as needed.
Assist with organizing educational programs and marketing.
Distribute and track Staff mail and communications.
Assist with projects as requested by Director of Care Management.
Pick up and deliver residents mail as requested.
Assist with Fire Drills.
Provide appropriate departments with updated information (e.g., MD visit outcome, transportation requests).
Conduct oneself with the highest degree of honesty and integrity.
Demonstrate a passion for caring in interactions with co-workers, residents, families, and visitors.
Demonstrate respect and compassion in every interaction.
Assist with scheduling and coordinating appointments/transportation.
Order office supplies.
Assist with processing LTC insurance claims as assigned.
Communicate with healthcare providers and patients.
Drop off/pick up mail from Front Desk (Home Care).
Answer Homecare phone.
Update changes in phone directory, face sheets, closing of file, initiate files for new residents, changes to resident files, etc. (Home Care).
Order office supplies and med boxes, as needed (Home Care).
Update staff list from new hire, separated or change of status emails from Human Resources (Home Care).
Send updated staff list to Administrator of Strategic Health Initiatives (Home Care).
Billing for all LTC policies and facility (Home Care).