Home Health Services - Administrative Assistant

Plymouth Harbor•Sarasota, FL

10d•Onsite

About The Position

The Administrative Assistant provides essential administrative support for both the Care Management and Home Care departments. This role involves a variety of tasks aimed at ensuring smooth operations, effective communication, and accurate record-keeping within these departments. The position requires a high degree of organization, attention to detail, and strong interpersonal skills to interact effectively with residents, staff, healthcare providers, and other stakeholders.

Requirements

Minimum high school diploma or equivalent, with specialized training.
Minimum three years of administrative employment experience.
Strong organization and planning skills.
Detail-oriented with the ability to perform duties with great accuracy on a daily basis.
Excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style that inspires respect and promotes trust.
Good communication skills (speaking, writing, and listening).
Fluent in English.
Excellent computer skills.
Proficient with Microsoft Office programs (Excel, Outlook, PowerPoint, Publisher, and Word).
Ability to learn and use proprietary software as required.
Ability to get along with others and work as a team player.
Ability to maintain confidentiality in all matters.
Ability to use good judgment and make independent decisions when circumstances warrant.
Ability to work harmoniously with all persons residing in, employed by, or associated with the organization.
Ability to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people.
Wear Plymouth Harbor team member i.d. badge at all times when on duty.
Abide by the dress and grooming guidelines established for the department.
Possess good personal hygiene habits.

Nice To Haves

Specialized training beyond high school diploma.

Responsibilities

Greet and assist residents and/or guests.
Answer phones, take messages, and provide basic information about Care Management.
Keep Care Managers' assignments updated.
Update and post Admission/Discharge list daily.
Update Client/Resident face sheets and pertinent information as needed.
Assist with organizing educational programs and marketing.
Distribute and track staff mail and communications.
Assist with projects as requested by the Director of Care Management.
Pick up and deliver residents' mail as requested.
Assist with Fire Drills.
Provide appropriate departments with updated information (e.g., MD visit outcomes, transportation requests).
Conduct oneself with the highest degree of honesty and integrity.
Demonstrate a passion for caring in interactions with co-workers, residents, families, and visitors.
Demonstrate respect and compassion in every interaction.
Assist with scheduling and coordinating appointments/transportation.
Order office supplies.
Assist with processing LTC insurance claims as assigned.
Communicate with healthcare providers and patients.
Drop off/pick up mail from the Front Desk for Home Care.
Answer the Homecare phone.
Update changes in the phone directory, face sheets, closing of files, initiate files for new residents, and changes to resident files.
Order office supplies and med boxes for Home Care as needed.
Update the staff list based on information from Human Resources and send it to the Administrator of Strategic Health Initiatives.
Handle billing for all LTC policies and the facility.
Perform all other duties as assigned by the Director of Care Management or Director of Home Based Services.