BLANK AST 2
About The Position
OBIC is a specialty medical clinic providing office-based buprenorphine treatment to individuals seeking recovery from opioid use disorder as well as offering support and treatment options for other substance use disorders, such as alcohol use disorder and stimulant use disorder. Our mission is to provide compassionate, evidence-based care to a diverse patient population, many of whom face significant social, economic, and housing challenges. The Administrative Assistant serves as the first point of contact for all patients, visitors, and referral sources and plays a critical role in shaping the patient experience. This position requires a highly organized, patient-centered individual who can maintain professionalism, compassion, and composure in a fast-paced clinical environment. Given the unique nature of our patient population, successful candidates must demonstrate patience, empathy, strong interpersonal skills, and the ability to effectively manage challenging situations while maintaining a safe and welcoming environment. This role combines front-desk reception, patient coordination, clinic administration, and operational support responsibilities and is essential to the daily functioning of the clinic.
Requirements
- Highly organized
- Patient-centered
- Professionalism
- Compassion
- Composure in a fast-paced clinical environment
- Patience
- Empathy
- Strong interpersonal skills
- Ability to effectively manage challenging situations
- Ability to maintain a safe and welcoming environment
- Experience with Epic Hyperspace
Responsibilities
- Serve as the primary point of contact for patients, visitors, referral sources, and community partners.
- Greet patients in a professional, welcoming, and respectful manner that promotes dignity and inclusion.
- Schedule, reschedule, and confirm patient appointments using Epic Hyperspace.
- Submit Timely Access reports through Epic Hyperspace.
- Manage patient flow throughout the clinic and communicate patient locations and movement to clinical staff.
- Notify clinicians promptly when patients arrive, move between care areas, or leave the clinic.
- Maintain accurate and confidential patient records in accordance with organizational and regulatory requirements.
- Foster a safe, supportive, and non-judgmental environment for all patients through the use of trauma-informed patient-centered approaches.
- Serve as the initial point of contact for patient concerns and assist in resolving issues appropriately.
- Maintain communication with referral sources and assist with patient intake and coordination activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
