Administrative Assistant
About The Position
SERVPRO of Belmont/San Carlos, San Leandro & Stockton is currently seeking an Administrative Assistant/Receptionist for our San Leandro location. This role is ideal for someone who loves helping people through difficult situations and making a difference each day by contributing to the goal of making fire and water damage "Like it never happened"! We are looking for a candidate who is great on the phone, possesses excellent analytical skills, and can effectively multi-task. If you are self-motivated with superb interpersonal skills, you will thrive in this work environment. Our ideal candidate is proactive, experienced, enjoys providing superior customer service, and loves taking ownership. If you are highly dependable and excited about routinely exceeding expectations, you may be our perfect hero!
Requirements
- 2+ years of administrative or office related experience.
- Outstanding written and verbal communication skills, and a consistently courteous and professional tone of voice at all times.
- Possess polite, confident, and excellent customer service skills as well as listening and questioning skills.
- Ability to remain calm and professional during stressful situations.
- Excellent organizational skills and strong attention to detail.
- Self-motivated and goal oriented.
- Ability to multi-task.
- Capability to work in a fast paced, team-oriented office environment.
- Proficient in MS Office (i.e., Outlook, Word, Excel).
- Ability to learn new software including Xactimate and proprietary software.
- Minimum high school diploma or GED.
- Ability to successfully complete a background check subject to applicable law.
Nice To Haves
- Customer service experience, quality assurance, and scheduling a plus.
- Experience with billing, quality assurance, and scheduling a plus.
- Experience in service industry environment a plus.
Responsibilities
- Answer phones.
- Maintain log of all calls.
- Provide excellent customer service.
- Send out emails and written correspondence.
- Meet crucial deadlines.
- Complete internal job file quality reviews.
- Perform detailed and accurate data entry.
- Assist Estimators with estimates and billing invoices.
- Assist with crew and job scheduling.
- Assist other departments, as needed.
Benefits
- Competitive pay rate
- Opportunities to learn and grow within the company.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
