Administrative Assistant - Child Support Services

Jefferson County

6d•$21 - $22•Onsite

About The Position

Jeffco Human Services department is looking for an Administrative Assistant to join the team! As the first point of contact for customers and staff, the Child Support Administrative Assistant is responsible for coordinating all front-desk activities, including greeting guests and manning the front office with high integrity and a positive attitude. The ideal candidate is polished and detail oriented, handling a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, and resolving problems or referring inquiries to the appropriate personnel. This role offers the opportunity to grow and learn from a team of administrative professionals who all work cohesively to support the Human Services Child Support team. This is a great opportunity for someone with strong problem-solving aptitude who enjoys working independently with the support and guidance from an established team.

Requirements

High School Diploma or GED
One year of experience in an administrative or customer-facing role
A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within 30-days of hire or beginning to serve as an intern or volunteer.
Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, fingerprinting, education verification, and/or references for all positions.

Nice To Haves

Bilingual speaking ability preferred but not required. Additional compensation is available to members who demonstrate bilingual language skills by completing an assessment.
Previous experience as an administrative assistant or customer service representative in a fast-paced work environment.
Excellent phone etiquette.
Ability to articulate clearly and effectively to varying levels of customer.
Proactive, with an ability to apply critical thinking.
Strong time management and prioritization skills.
Strong written and verbal communication.
Provide other administrative and technical support as needed.

Responsibilities

Effectively multitask both reception and administrative duties with a flexible and positive attitude.
Serves as first point of contact for customers and staff, performing a variety of general office support and receptionist duties including answering telephones, providing information, documenting calls, performing data entry, receiving inquiries and responding, assisting internal and external contacts, E-filing court documents and resolving problems or referring inquiries to the appropriate personnel.
Resolve routine and time sensitive issues autonomously.
Works independently and efficiently to manage detailed information and prepares a variety of records and reports.
Monitors the flow of paperwork and verifies documents for accuracy before electronically filing or retrieving documents.
Performs administrative tasks in support of the department and division, including, creating and maintaining documents, and completing projects.
Receives mail, documents, faxes and packages.
Upload documents into electronic document storage.
Other duties and responsibilities as assigned.