Administrative Assistant

Ecolab • Irving, TX

16h • Hybrid

About The Position

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. Join Ecolab’s sales team as a Corporate Account Administrative Assistant in the Irving, TX area. Within our industry-leading Specialty division, this sales support opportunity will play a key role in supporting two corporate account managers. This position is responsible for managing and prioritizing requests from these associates and ensures all necessary reporting, correspondence, and requests are completed in a timely, accurate, and professional manner. As a critical role for the business, this position expeditiously and effectively resolves the issues and concerns of large, multi-unit corporate account customers.

Requirements

• High School Diploma or GED
• Advanced proficiency specifically in Microsoft Excel (VLOOKUP, pivot tables, filters, concatenate, etc.)
• 3 years of sales support experience
• Intermediate proficiency with the Microsoft Office Suite (Word, PowerPoint, Outlook)
• No Immigration Sponsorship available for this opportunity
• Excellent verbal and written communication skills, with a strong customer service focus

Nice To Haves

• Bachelor’s degree
• Experience successfully manag ing multiple competing priorities to meet deadlines
• Organizational skills and attention to detail
• Experience in anticipat ing needs, be ing resourceful, and us ing sound judgment and tact
• Critical thinking, analytical, and problem-solving skills
• Learning agility; Experience quickly gain ing knowledge of organizational operations, procedures, and staff
• Experience work ing independently, as well as collaborat ing in a team environment
• Reliability, flexibility, and approachability
• Process-oriented, adaptable, reliable, flexible, and approachable

Responsibilities

• Maintain key relationships with customers and internal departments to build knowledge and understanding of customer needs and expectations
• Process and schedule new opening orders, mass product orders, and recurring monthly/annual billings for digital products.
• Create, update, and maintain pricing contracts utilizing our Contract Management System
• Maintain 3rd party customer catalog portals, ensuring pricing is updated when Finance communicates pricing changes.
• Communicate with executive-level customers on behalf of the corporate account manager as needed.
• Assist internal departments with research into customer issues (e.g., invoice discrepancies, work order analysis, reporting) and follow up on and/or resolve customer questions including product, credit, pricing, and distribution and service concerns
• Process legal contracts via AdobeSign by obtaining and reviewing financial data, ensuring details match the contract, and requesting signatures. Filing executed contracts appropriately and in a timely manner.
• Establish accurate customer master data (e.g., contract alignment, discounts, special delivery instructions, billing preferences, contact information, change of ownership, new account requests, ordering exceptions, status) and make change requests through the appropriate avenues
• Utilize our SaaS website to enter customer information and create the required records for order placement of our digital projects.
• Run monthly reports on a rotating basis
• Provide back-up support to other members of the administrative team in the region as requested by the direct supervisor
• Ad hoc reports and projects as requested by the direct supervisor

Benefits

• Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more!
• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees