Administrative Assistant

Qnity•Chesterfield, Missouri

About The Position

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity, we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Job Summary We are seeking a detail-oriented and highly organized Administrative Assistant to support our Customer Service team. The ideal candidate will possess strong analytical skills, advanced Excel capabilities, and the ability to manage and interpret data to drive operational efficiency. This role plays a key part in reporting, process coordination, and ensuring smooth day-to-day administrative operations.

Requirements

High School Diploma or GED
Proven experience in an administrative or support role within a customer service environment
Strong analytical and problem-solving skills
Advanced Microsoft Excel skills, including formulas, data analysis, and reporting tools
Excellent organizational skills with strong attention to detail
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Strong communication and interpersonal skills
High level of accuracy and accountability
Ability to work independently as well as collaboratively within a team

Nice To Haves

Experience working with CRM or reporting tools
Familiarity with customer service performance metrics and KPIs
Experience in process improvement or operations support

Responsibilities

Prepare, manage, and maintain regular customer service reports (daily, weekly, monthly)
Analyze performance metrics and identify trends to support decision-making
Develop and maintain Excel dashboards, utilizing advanced formulas (e.g., VLOOKUP, Pivot Tables, IF statements)
Ensure data accuracy and consistency across multiple systems
Support the Customer Service team with administrative tasks, including documentation, scheduling, and coordination
Track service KPIs and highlight performance gaps or improvement opportunities
Assist with process improvements and workflow optimization
Collaborate with team members and stakeholders to gather reporting requirements
Maintain organized records, files, and documentation in line with company standards