Administrative Assistant - Our Daily Bread Employment Center

Catholic Charities of Baltimore•Baltimore, MD

1d•Onsite

About The Position

Catholic Charities of Baltimore, Our Daily Bread Employment Center is currently seeking an Administrative Assistant who will facilitate the efficient operation of the assigned area by performing a variety of clerical and administrative tasks. The work schedule is Monday-Friday 8 AM - 4 PM. Our Daily Bread Employment Center (ODBEC) provides a hot, nutritious lunch for anyone in need, every day of the year. It serves as a gateway to a wealth of other services in the facility, including legal, healthcare, employment training and opportunities with the Mayor's Office of Employment Development, Christopher Place Employment Academy, government benefits, a computer lab and a clothing closet.

Requirements

High School diploma or GED.
One year of experience in an administrative role.
An equivalent combination of education and experience may be considered.
Ability to utilize or learn trauma-informed skills, and practice patience and empathy.
Demonstrates excellent verbal and written communication skills, ensuring clarity and effectiveness in all interactions.
Exhibits exceptional relational and customer service skills, building strong connections and providing top-tier service.
Displays excellent organizational skills and meticulous attention to detail, ensuring accuracy and efficiency.
Possesses a foundational understanding of clerical procedures and systems, including managing Outlook calendars, email, and recordkeeping.
Demonstrates accountability by working independently, requiring minimal direction or supervision.
Acts with discretion, tact, and professionalism in all situations, maintaining confidentiality and integrity.
Requires proficiency in using computer systems and software to perform job function, including but not limited to, basic Windows PC, web browsing (i.e., Chrome, Internet Explorer, etc.), and Microsoft Outlook.

Nice To Haves

Knowledge of other Microsoft Office applications, such as Word, Excel PowerPoint, Teams, and OneDrive is preferred.

Responsibilities

Serves as the primary contact for clients, visitors, and volunteers, ensuring professional, trauma-informed, confidential, and welcoming support.
Manages incoming calls by screening, routing, transferring, and escalating inquiries to ensure timely, accurate, and efficient client support.
Maintains organized, current, and accessible filing systems in accordance with assigned procedures and recordkeeping expectations.
Retrieves information from records, email, minutes, and related documents; prepares accurate summaries, data, and reports within requested timeframes.
Monitors and resolves administrative inquiries, ensuring responses are accurate, complete, and provided within a reasonable timeframe.
Coordinates travel, meetings, and appointments for managers or supervisors, ensuring logistics are confirmed, communicated, and completed efficiently.
Schedules, coordinates, tracks, and documents required training for managers and staff, supporting timely completion and compliance with deadlines.
Maintains office supplies and coordinates equipment maintenance to ensure resources are available, functional, and support daily operations.
Tracks expenses and petty cash; prepares and processes invoices, check requests, field expense vouchers, and related documents in accordance with budget and reporting requirements.
Plans and supports special events, ensuring details are coordinated, deadlines are met, and activities are completed within budget expectations.
Performs other duties as assigned.