Part-Time Administrative Assistant

Troost Cemeteries, Inc.•Aurora, IL

28d•$19 - $19•Onsite

About The Position

Under general supervision, provides administrative support, offers customer friendly information, demonstrates compassion and discretion assisting the public in matters related to cemetery services.

Requirements

Any combination of training and experience equivalent to high school education and two years clerical experience OR high school education or equivalent and completion of two years of course work in administrative assisting, computer technology or accounting.
Prior Customer Service experience – 2 years required.
High level of compassion and integrity
Demonstrated success communicating with the public in a customer service setting both in person and over the telephone.
Ability to multi-task and set priorities.
Proficiency in Microsoft Office; Outlook, Word and Excel.
Knowledge of basic office procedures and practices, grammar and business English.
Skill in performing basic calculations.

Nice To Haves

Experience working in cemetery or related field preferred.
Fluency in Spanish a plus but not required.

Responsibilities

Answer telephone and greet visitors and customers professionally.
Ability to take burial calls and communicate cemetery arrangements to funeral homes with complete accuracy.
Look up and provide directions to burial locations for customers.
Run credit card payments, receive cash and provide change when required.
Receive customer complaints/requests and ensure resolution. Escalate to management, if necessary.
Processing contracts, update records to reflect purchase, file appropriately and ensure distribution of information to necessary departments.
Prepare marker orders, communicate with vendors and follow up to ensure timely delivery.
Coordinate work orders and burials with Grounds Department.
Prepare and format materials such as letters, certificates, deeds and contracts.
Create, maintain and update records such as lot and interment cards and maps.
Schedule or assists in scheduling appointments with Counselors.
Track basic inventory items and place orders with vendors as needed.
Coordinate order forms and annual mailings to customers. Process orders and generate work orders for grounds to place decorations at grave locations.
Assist other office personnel when requested.
Other duties as assigned.