Administrative Assistant

Time Investment Co Inc•West Bend, WI

3d•$19 - $24•Hybrid

About The Position

The Administrative Assistant is responsible for managing and maintaining loan files throughout the lending process, reviewing documentation for accuracy and completeness, coordinating file updates, and supporting funding and compliance activities. The position also assists with responding to customer inquiries and credit bureau disputes, maintaining organized records, and performing a variety of administrative tasks. Success in this role requires strong attention to detail, excellent organizational skills, the ability to manage multiple priorities, and a commitment to delivering high-quality customer service to both internal and external customers. This role is required to come into the office 2 days per week to handle incoming correspondence via mail and other administrative duties.

Requirements

Organizational & Administrative Skills
Strong attention to detail and accuracy
Excellent organizational and time management skills
Ability to manage multiple priorities and meet deadlines
Strong recordkeeping and file maintenance abilities
Communication & Customer Service
Excellent verbal and written communication skills
Professional phone and email etiquette
Strong customer service and problem-resolution skills
Technical Skills
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook
Experience with loan origination, servicing, or document management systems
Accurate data entry and typing skills
Analytical & Problem-Solving Skills
Ability to identify discrepancies and resolve documentation issues
Strong critical thinking and decision-making skills
Ability to analyze information and prioritize workflow effectively
High school diploma or equivalent required
Ability to maintain confidentiality and handle sensitive information
Demonstrated ability to work independently and collaboratively in a team environment
Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals.
Ability to prepare reports and correspondence.
Ability to communicate effectively with customers and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems, involving several concrete variables in standardized situations.

Nice To Haves

Loan Administration & Documentation
Knowledge of loan documentation, funding, and servicing processes
Ability to review loan files for completeness and accuracy
Understanding of lending policies, procedures, and compliance requirements
Experience maintaining electronic loan records and document management systems
Associate's or Bachelor's degree preferred
2-5 years of experience as a administrative assistant or related role

Responsibilities

Managing and maintaining loan files throughout the lending process
Reviewing documentation for accuracy and completeness
Coordinating file updates
Supporting funding and compliance activities
Responding to customer inquiries and credit bureau disputes
Maintaining organized records
Performing a variety of administrative tasks
Handling incoming correspondence via mail

Benefits

$1000 sign on bonus after 90 days
10% extra night and weekend shift differentials
Hybrid - Work-From-Home, including training period
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays