SRHS - Administrative Assistant

Health Imperatives Inc•New Bedford, MA

12d•Onsite

About The Position

Health Imperatives (HI) is a multi-service organization dedicated to reducing health and wealth disparities while advancing meaningful opportunities and economic security for people south of Boston. Our mission is to improve the health and well-being of low-income or vulnerable families and individuals in Southeastern Massachusetts. The communities we serve, including Brockton, New Bedford, Plymouth, the South Shore, South Coast, Cape Cod, Martha’s Vineyard, and Nantucket, have some of the highest poverty rates and largest wealth gaps in Massachusetts. For nearly 50 years, we have addressed the complex needs of people who are disadvantaged by poverty and discrimination and have fallen through the cracks of mainstream systems of care. HI is a safe and welcoming place for people from every race, ethnicity, culture, gender, sexual orientation, age, ability, and faith. We are dedicated to promoting and achieving diversity, equity, and inclusion. We are committed to elevating the voices of the people we serve and those we employ to provide the highest quality care and to develop the most creative solutions to the challenges we face. We are committed to eliminating disparities and increasing access to meaningful opportunities for all, particularly those disproportionately impacted by systemic racism. We partner with our clients and other community-based organizations and stakeholders to provide coordinated, effective care and support. We serve a diverse mix of racial, ethnic, and cultural groups, including youth, LGBTQIA+ individuals, immigrants, people with limited English proficiency, survivors of sexual assault, domestic violence, commercial sexual exploitation, people with substance use disorders, and youth and adults who are or have been incarcerated. We provide a wide array of trauma-informed health care, emergency services, and support. Under the direct supervision of the Director of Sexual and Reproductive Health Services, the Administrative Assistant plays a vital role in supporting clinic operations by providing front-office, administrative, and care coordination support.

Requirements

High School Diploma or GED
strong communication and organizational skills
proficiency in Microsoft Office
Demonstrated work in a collaborative, team environment
flexibility and able to work successfully in a fast-paced, results-oriented environment
must have a valid driver’s license, registration
ability to lift and carry up to 20 pounds
ability to travel as needed in Southeastern Massachusetts

Nice To Haves

Experience in medical settings
Familiarity with EHR systems
Bilingual and/or bicultural a plus

Responsibilities

Order medications, vaccines, contraceptive products, medical supplies, and office supplies
Reconcile medication packing slips and invoices weekly
Communicate with pharmacies and vendors regarding orders
Maintain documentation related to medication ordering and storage
Submit and track prior authorizations for medications, procedures, and services
Verify insurance eligibility and benefits
Communicate with insurers, pharmacies, and internal staff regarding status
Support patients in understanding insurance-related next steps
Process incoming and outgoing medical record requests in compliance with HIPAA
Request, scan, and upload outside medical records into the EHR
Provide coverage for medical receptionists on an as needed basis
Create claims in the absence of a practice manager
Maintain accurate and confidential documentation including contract data entry
Complete other administrative tasks including scanning, filing, faxing, printing, etc.
Other duties as assigned