Administrative Assistant

Westgate Resorts•Park City, UT

18h•Onsite

About The Position

The award-winning Westgate Park City Resort & Spa lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world-class skiing and year-round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

Requirements

A high school diploma or general education degree (GED); must project a professional appearance and attitude.
Customer service and Data Entry experience is a plus.
Minimum 40 wpm.
Must have Word processing and spreadsheet knowledge.
Must be able to communicate effectively.
Multitasks and works well under pressure with precision.
Pays attention to detail.
Ability to read and interpret documents, such as safety rules and procedure manuals.
Demonstrate and utilize your ability to listen and speak effectively. Also, to always provide excellent internal customer service to fellow team members.
Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Possess the ability to compare rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram forum.
Possess the ability to deal with problem situations involving owners, guests, and Team Members in a courteous and friendly manner, and to effectively communicate these issues – immediately – to your Supervisor.

Nice To Haves

Customer service and Data Entry experience is a plus.

Responsibilities

Opening and Closing of the sales floor
Make sure the sales floor is clean and tidy for the new day.
Request a model key from the front desk and make sure the model used is presentable for tours.
Updates on arrival reports - Running arrival reports for In-House on a daily basis in order to get the information new referral "add ons"
Customer service - answering the phones properly, answering questions for sales rep and specialty tours, researching information for sales reps and specialty tours when needed
Computer skills – Ability to operate a computer and knowledge of Microsoft Word and Excel
Reports – running reports as needed for Sales and Sales Support Management including but not limited to All Rate Codes report, Projection repot, Check Ins report
Ensure accuracy, completeness, and timeliness of all duties requested by GM, Dir of Sales, Inhouse Admin Manager, Dir of Sales Support.
Establish procedures that implement operational and departmental policies
Print and distribute survey’s for In-House tours, account information of In-House owners
Processing deals and handling cash/credit card purchase
Assigning inventory correctly for the purchase of Timeshares
Coordinate with Contract through Microsoft Teams to process deals on the back end
Printing daily surveys and placing them on tour
Closing out all tours once completed with correct Sales Manager and Rep
Make sure every reservation is coded properly and classified as tourable or exclusion.
Make sure tablet and supply cabinets are locked, lights turned off and office doors are locked
Sending out end of day total numbers email to Sales Director, GM and other members of management

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact
Highly Discounted Epic Locals Ski Pass, While Supplies Last
FREE Ski, Snowboard and Mountain Bike Equipment Rentals
FREE Garage Parking
$2.00 in Meals in Team Member Breakroom