Administrative Assistant – Temp with Potential for Full-Time

Places You'll Go Therapy•Phoenix, AZ

1d•Remote

About The Position

Places You’ll Go Therapy, a home health agency providing occupational, physical, and speech therapy services to individuals with developmental disabilities throughout Arizona, is seeking an organized, dependable, customer-focused Administrative Assistant to support its clinical and administrative operations. The role supports the therapy team and day-to-day operations, with a focus on insurance verification, therapy authorizations, patient intake, data entry, billing support, and customer service. The position interacts regularly with families, therapists, insurance representatives, and other stakeholders. The successful candidate is expected to work independently, manage multiple priorities accurately, communicate professionally, and maintain the confidentiality of sensitive patient and insurance information. The position is initially temporary, with potential—but no guarantee—to transition to a regular full-time W-2 position based on performance, business needs, and successful completion of the temporary period.

Requirements

High school diploma or equivalent.
Typing speed of at least 60 words per minute.
Proficiency with Microsoft Word, Excel, and Outlook.
Excellent organizational and time-management skills.
Strong attention to detail and accuracy.
Strong written and verbal communication skills.
Excellent customer service and interpersonal skills.
Ability to prioritize multiple tasks and meet deadlines.
Strong problem-solving skills.
Ability to work independently in a remote environment.
Ability to learn new software, systems, and processes quickly.
Ability to maintain confidentiality and handle sensitive information appropriately.

Nice To Haves

Previous experience as an administrative assistant or in a similar administrative role.
Previous healthcare or medical office experience.
Experience with insurance verification, authorizations, or medical billing.
Experience communicating with insurance companies or healthcare funding sources.
Experience working with Electronic Medical Records (EMR) systems.
Experience working in a fast-paced healthcare environment.

Responsibilities

Manage a generalized inbox and route questions and requests appropriately.
Communicate professionally, courteously, and promptly with parents or guardians, patients, therapists, insurance representatives, and other stakeholders.
Verify patient insurance information with families and insurance companies.
Gather required patient intake forms and documentation.
Complete, maintain, and submit authorizations and supporting documentation to insurance companies or funding sources.
Track authorization status, expiration dates, approved units, and other requirements; follow up on pending, expiring, or incomplete authorizations.
Ensure required authorizations are active before therapy sessions and communicate authorization issues or potential service interruptions to appropriate team members.
Accurately enter patient goals and other information into Electronic Medical Records (EMR) software, correct data issues, and maintain accurate patient records.
Submit claims to insurance companies for reimbursement and assist with billing and other administrative processes.
Maintain confidentiality and appropriately handle sensitive patient and insurance information.
Prioritize and complete tasks by established deadlines while working independently and communicating consistently with administrative and clinical teams.
Perform additional administrative duties as assigned.
Provide friendly, patient, compassionate, responsive, and solution-oriented customer service; escalate issues when appropriate and represent Places You’ll Go Therapy professionally.