Administrative Assistant – Temp with Potential for Full-Time
About The Position
Places You’ll Go Therapy is a home health agency providing occupational, physical, and speech therapy to individuals with developmental disabilities throughout Arizona. The Administrative Assistant supports the therapy team and day-to-day operations that keep patient services running smoothly. The role focuses on insurance verification, therapy authorizations, patient intake, data entry, billing support, and customer service. It is initially temporary, with potential—but no guarantee—to transition to a regular full-time W-2 position based on performance, business needs, and successful completion of the temporary period.
Requirements
- High school diploma or equivalent.
- Typing speed of at least 60 words per minute.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills, including patience and professionalism when responding to families’ questions or concerns.
- Ability to prioritize multiple tasks, meet deadlines, and solve problems.
- Ability to work independently in a remote environment.
- Ability to learn new software, systems, and processes quickly.
- Ability to maintain confidentiality and handle sensitive information appropriately.
- Ability to communicate effectively with people who may be frustrated and to escalate issues appropriately.
Nice To Haves
- Previous experience as an administrative assistant or in a similar administrative role.
- Previous healthcare or medical office experience.
- Experience with insurance verification, authorizations, or medical billing.
- Experience communicating with insurance companies or healthcare funding sources.
- Experience working with Electronic Medical Records (EMR) systems.
- Experience working in a fast-paced healthcare environment.
Responsibilities
- Manage a generalized inbox and route questions and requests appropriately.
- Communicate professionally, warmly, and promptly with families, patients, therapists, insurance representatives, and other stakeholders.
- Verify patient insurance information with families and insurance companies.
- Gather required patient intake forms and documentation.
- Complete, maintain, and submit therapy authorization requests and required documentation to insurers or funding sources.
- Track authorization status, expiration dates, approved units, and other requirements; follow up on pending, expiring, or incomplete authorizations.
- Ensure authorizations are active before therapy sessions and communicate authorization issues or potential service interruptions to appropriate team members.
- Enter patient goals and other information into EMR software and correct data issues in existing applications.
- Maintain accurate patient records and protect confidential patient and insurance information.
- Submit claims to insurance companies and assist with billing and other administrative processes.
- Prioritize and complete tasks within deadlines while working independently and communicating consistently with administrative and clinical teams.
- Perform additional administrative duties as assigned.
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What This Job Offers
Education Level
High school or GED
