Administrative Assistant/Injection Scheduler

University Orthopedics•East Greenwich, RI

10d

About The Position

The Administrative Assistant - Injection Suite, also referred to as the Injection Suite Scheduler, schedules procedures for high-volume physicians and nurse practitioners. The role requires strong organizational and interpersonal skills and includes coordinating patient-care activities, preparing patients and records for procedures, communicating with patients and other offices, and supporting the training of administrative and clinical coordination staff. The position reports to the Administrative Manager and may require travel to all sites when necessary.

Requirements

High school diploma or equivalent.
Administrative and organizational skills to coordinate patient-care activities.
Excellent telephone manner and ability to communicate effectively with patients, coworkers, and other physician offices.
Excellent computer skills, including email, scanning, and word processing, to support the efficient operation of a busy office.
Organizational skills to triage patients appropriately for required testing, visits, surgeries, and other encounters.
Knowledge of MS Office and EMR systems or Practice Management Systems.
Ability to maintain confidentiality.
Attention to detail.
Ability to travel to all sites when necessary.

Responsibilities

Contact patients to schedule procedures, review their history and medications, and discuss required preoperative testing or education.
Ensure all appropriate paperwork is completed before scheduling procedures.
Ensure patient registration and scheduling are accurate.
Provide facility booking offices with correct codes and patient information.
Coordinate the appropriate number and length of cases booked.
Maintain effective working relationships, support coworkers, cooperate in group situations, and work actively to resolve conflicts.
Ensure required pre-procedure testing is completed, including laboratory work and clearance from the patient's primary medical physician.
Contact insurance companies to obtain pre-authorization when required.
Coordinate with the appropriate billing staff member regarding patient deductibles or payments due before surgery, and communicate billing information directly to patients.
Provide patients with information about arrival, pre- and post-operative instructions, and appointments required for their procedure.
Participate in training other administrative staff, surgical coordinators, and front desk staff.
Perform additional duties assigned by the Manager to meet department needs.