Administrative Assistant (Risk Management Admin Support) - HYBRID

Vanderbilt University Medical Center•Nashville, TN

21h•Hybrid

About The Position

Vanderbilt University Medical Center (VUMC) is a leading institution in Nashville, Tennessee, dedicated to advancing health and wellness through patient care, education, and research. Vanderbilt Health is committed to fostering an environment where everyone can thrive and where uniqueness is celebrated. The RIM Work Comp department is seeking a Risk Management Administrative Assistant to provide support for non-clinical claims, including workers' compensation, general liability, auto, and property claims. This role involves responding to customer needs by consulting with others or following established guidelines. The position is hybrid, requiring 4 days in the office and 1 day remote.

Requirements

High School Diploma or GED
2 years of relevant work experience

Nice To Haves

Experience in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, or facilities.
Ability to develop self and others by continuously improving skills and identifying development opportunities.
Ability to build and maintain relationships by seeking to understand colleagues' priorities, working styles, and developing relationships across areas.
Ability to communicate effectively by openly sharing information and communicating in a clear and courteous manner.
Ability to serve others with compassion by investing time to understand the problems and needs of others and how to provide excellent service.
Ability to solve complex problems by seeking to understand issues, solving routine problems, and raising proper concerns in a timely manner.
Ability to offer meaningful advice and support by listening carefully to understand issues and providing accurate information and support.
Ability to perform excellent work by checking work quality before delivery and asking relevant questions to meet quality standards.
Ability to fulfill safety and regulatory requirements by demonstrating basic knowledge of conditions that affect safety and reporting unsafe conditions.
Ability to demonstrate accountability by taking responsibility for completing assigned activities and thinking beyond standard approaches to provide high-quality work/service.
Ability to steward organizational resources by displaying understanding of how personal actions will impact departmental resources.
Ability to make data-driven decisions by using accurate information and good decision-making to consistently achieve results on time and without error.
Ability to generate new ideas by willingly proposing/accepting ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Ability to apply technology by absorbing new technology quickly and understanding when to utilize appropriate tools and procedures.
Ability to adapt to change by keeping an open mind to changing plans and incorporating change instructions into own area of work.

Responsibilities

Handling workers' compensation claims, including needle sticks and body fluid exposures.
Generating reports, processing outgoing daily mail, and assisting with basic financial/benefit calculations.
Processing timely payments on claim files.
Serving as a contact person for medical providers and onboarding new providers into the Risk Management and Accounting System.
Scheduling medical appointments.
Attending meetings in person when necessary.
Compiling, coordinating, and organizing the collection of data received by fax or mail.
Requesting medical notes and work status reports.
Requesting wage statements and completing state forms.
Documenting work performed on claims in the Risk Management System.
Assisting the workers' compensation team when needed.
Assisting with phone coverage for the department.