FCSS Administrative Assistant (term)

Town of Cochrane • Cochrane, AB

5d • Onsite

About The Position

The Town of Cochrane is seeking a compassionate, highly organized Administrative Assistant to support our Family & Community Support Services (FCSS) and Family Resource Network (FRN). This role is ideal for someone who brings calm, steady communication, exceptional customer service, and a genuine commitment to supporting residents with care and professionalism. If you thrive in a dynamic environment, enjoy helping people navigate services, and take pride in keeping operations running smoothly, this position offers the opportunity to make a meaningful impact in your own community. This role is perfect for a detail‑driven professional who is trauma‑informed, understands the importance of confidentiality, and can balance multiple priorities with grace. You’ll work both independently and collaboratively, supporting a team dedicated to strengthening families, enhancing well‑being, and building community connections. This is a term position until March 31, 2028. It’s a unique chance to contribute to meaningful community programs, support efficient operations, and be part of a team that values collaboration, care, and continuous learning.

Requirements

• Post secondary education in administration or an equivalent combination of education and related experience.
• 1–3 years of administrative experience, including clerical duties, cash receipting, and responding to public inquiries.
• Outstanding customer service skills that help create a warm, inclusive, and supportive environment.
• Strong problem-solving abilities and excellent time management skills.
• Clear, professional communication skills and a commitment to high quality service.
• Ability to work independently, adapt to change, and manage multiple priorities.
• Proficiency with Microsoft Office Suite and comfort learning new systems and processes.
• All applicants must be legally entitled to live and work in Canada.

Nice To Haves

• Experience in municipal government, public sector, or Human Services is considered an asset.

Responsibilities

• Providing warm, professional customer service to residents, ensuring a welcoming and inclusive experience.
• Responding to public inquiries, both in person and by phone, with a calm and supportive approach.
• Maintaining confidential client information in accordance with privacy and trauma‑informed practices.
• Developing and maintaining statistics and outcome measures to support the ongoing evaluation of FCSS and FRN programs and services.
• Performing clerical and administrative duties, including data entry, filing, scheduling, and document preparation.
• Assisting with program and committee coordination, including registration, communication, minute taking and logistics.
• Supporting FCSS and FRN staff with administrative tasks, information requests, and day‑to‑day operations.
• Helping maintain organized office systems, records, and processes to support efficient service delivery.
• Supporting cash receipting, fee collection, and accurate financial record‑keeping.
• Collaborating with a compassionate, community‑focused team to support residents and families.

Benefits

• Make an Impact: Use your administrative skills - from scheduling and records management to customer service and confidential information handling - to supporting programs that strengthen families and connect residents to essential services.
• Experience Meaningful Work: Thrive in a role where your organization, calm communication, and attention to detail directly support individuals and families seeking assistance.
• Grow in a Supportive Environment: Work in a collaborative setting that values your contributions and encourages continuous learning throughout the term of the position.
• Feel the Spirit: Join a compassionate, dedicated team that values respect, teamwork, and a shared commitment to serving Cochrane’s residents with care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree