About The Position

This is a part-time, home-based Administrative Assistant position for a Security Services Company in the US. The role involves managing shift schedules, communicating with guards, and handling administrative tasks related to onboarding and general operations.

Requirements

  • Familiarity with scheduling and communication apps
  • Ability to manage multiple tasks and prioritize effectively
  • Strong written and verbal communication skills
  • Detail-oriented with good organizational skills
  • Proficiency in basic administrative tasks

Nice To Haves

  • Experience in the security services industry
  • Experience with ConnectTeam or similar scheduling software

Responsibilities

  • Monitor the ConnectTeam app daily to review confirmed and open shifts
  • Send shift confirmation messages to guards
  • Contact available guards from the availability list to cover open shifts or call-outs
  • Post shift confirmation requests in team chats and follow up to ensure all shifts are filled
  • Update and maintain schedules in ConnectTeam, including adding breaks and making shift adjustments
  • Send onboarding emails to new guards and request all required documentation
  • Manage a shared administrative email inbox for guard communications
  • Perform additional administrative tasks as assigned, including adding locations and updating records
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