Administrative Assistant - Ochsner Baptist - Medsurg

Ochsner Health•New Orleans, LA

About The Position

The Administrative Assistant performs clerical and general administrative support for a department and/or its managers and directors. Duties include typing, filing, photocopying, composing correspondence, maintaining calendars, booking travel, submitting expense reports, preparing documents, coordinating projects and meetings, taking meeting minutes, handling customer relations, and ordering supplies. The role serves as a department point of contact by answering calls, relaying messages, and escalating issues to the appropriate person or group. It also manages projects and events, tracks physician vacation and meeting requests, processes physician reimbursements, and develops and maintains detailed physician service assignment schedules. The position requires maintaining cooperative working relationships with internal and external contacts, including vendors, coworkers, other departments, senior management, and physicians. The employee must remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and comply with the employer’s Compliance & Privacy Program and Standards of Conduct. The role may involve travel between facilities and occupational exposure risks associated with working in a healthcare environment.

Requirements

High school diploma or equivalent.
Five years of relevant experience.
Knowledge of business management principles, including operations, finance, audit, personnel, and resource management.
Proficiency using computers, software, and web-based applications.
Effective verbal and written communication skills, including the ability to present information clearly and professionally to people at varying levels throughout the patient care process.
Strong organizational and time management skills.
Ability to travel throughout and between facilities.

Nice To Haves

Related transaction processing experience in a healthcare setting.

Responsibilities

Provide general administrative support for the department and/or specific managers or directors.
Perform clerical tasks such as typing, filing, sorting, photocopying, composing correspondence, maintaining calendars, preparing documents, and ordering supplies.
Answer calls, relay messages, serve as the department point of contact, and escalate issues to the appropriate person or group.
Schedule and coordinate meetings and travel, including handling meeting arrangements and typing meeting minutes.
Submit expense reports and process physician reimbursements.
Manage department projects and coordinate events such as lunches.
Track physician vacation and meeting requests.
Develop and manage the department’s detailed service assignment schedule for staff physicians.
Maintain cooperative working relationships with external vendors, coworkers, other departments, senior management, and physicians.
Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements, and ensure compliance.
Report known or suspected unethical or questionable conduct and patient, employee safety, privacy, or other compliance-related concerns.
Perform other related duties as required.