E T Temporary

World Bank Group • Washington, DC

1d • Onsite

About The Position

The Infrastructure Engineering team (ITSIN) designs, builds, and maintains the foundational, end-to-end IT infrastructure supporting the World Bank Group’s global operations. The role provides administrative and coordination support to the unit manager and leadership team, helping ensure smooth day-to-day operations across the unit and coordination with other ITSTO and ITS counterparts. The position is based in Washington, DC, and is a one-year Extended Term appointment.

Requirements

• Associate’s degree or a recognized certificate and at least 2 years of relevant experience.
• Experience coordinating programs and providing support, including managing complex calendars, meetings, global travel, events, workshops, competing priorities, and timely follow-through for a manager and leadership team.
• Familiarity with IT infrastructure terminology and services, including infrastructure engineering, network engineering, data centers, network operations centers, service delivery and operations, storage, IT security, and global connectivity.
• Ability to compile and organize operational information, update trackers, prepare status summaries, use AI and automation for repetitive tasks, and support management reports using established templates.
• Experience supporting routine budget, procurement, and vendor-administration activities, including tracking purchase requests and invoices and following up on approvals and deliverables.
• Strong records and knowledge-management skills, including maintaining electronic files, updating procedures and reference materials, supporting and updating unit websites, and keeping unit information accurate, accessible, and current.
• Experience working with executive-level or senior management and exercising integrity, confidentiality, and discretion with sensitive information.
• Excellent organizational, office support, and administrative skills; attention to detail; and ability to proactively manage and follow up on multiple requests in a timely manner, including under time pressure.
• Experience working in a diverse team environment and ability to work with staff at all levels with minimal supervision.
• Proactivity and ability to anticipate potential issues.
• Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously in a fast-paced environment.
• Solid knowledge of Office 365, including Word, Excel, PowerPoint, and SharePoint; Microsoft Teams; Webex; and SAP/Admin Portal.
• English proficiency.
• Applicants are expected to be authorized to work in the duty station for any employer; preference will be given to local talent.

Responsibilities

• Manage the Unit Manager’s calendar, meeting logistics, and official travel planning; monitor action items and follow through on leadership decisions and commitments.
• Coordinate with the ITSTO front office, advisor, peer ITS unit front offices, and broader departmental and VPU-level counterparts.
• Plan staff meetings and unit events, including town halls, workshops, and social activities; manage agendas, notes, and follow-up actions.
• Coordinate recruitment, onboarding, offboarding, and workspace assignments, including candidate interviews and recruitment logistics, staff experience, device provisioning, and device returns.
• Support space management and day-to-day operational needs, and identify opportunities to streamline unit processes.
• Provide administrative support by scheduling and organizing meetings, coordinating calendars, resolving scheduling conflicts, supporting document preparation, and maintaining archives.
• Prioritize competing demands with minimal supervision, use independent judgment and discretion, and route correspondence by liaising with technical teams and other parties.
• Facilitate internal communications and ensure team members and contractors provide requested information in a timely manner.
• Maintain unit distribution lists and create and manage Microsoft Teams and other application teams and channels for collaboration and task tracking.
• Work closely with assistants in other ITSTO units on cross-departmental matters and provide backup during leave periods.
• Complete other ad hoc assignments.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree