Child, Family, & Adult (CFA) Administrative Assistant

Garfield County Colorado•Rifle, CO

2d•Onsite

About The Position

This position serves as the front-line customer service representative for the Child, Family, & Adult Division and agency services. Performs a variety of routine and complex clerical, administrative, and senior meal service support duties.

Requirements

High school diploma or equivalent.
Two years of experience working in an office environment providing administrative support.
One year of administrative and customer service experience with proficient computer skills in Microsoft Office programs.
Valid driver’s license.
Ability to speak, read, and write in English.
Ability to maintain a high level of confidentiality and professionalism.
Proficient in communication, and able to communicate using the English language, including written, verbal, or other communication channels as required by the position.
Ability to utilize the technology required of the position and demonstrates a willingness to learn new technologies as required.

Nice To Haves

Ability to speak, read, and write in English and Spanish preferred.
Obtain Colorado Notary Public certification within 6 months of hire.

Responsibilities

Acts as the front-line customer service representative for the Child, Family, & Adult Division and agency services.
Performs routine and complex clerical, administrative, and senior meal service support duties.
Assists the front desk and lobby, provides general customer service, greets customers, answers and routes phone calls, provides program information, and answers questions.
Acts as Custodian of Records and coordinates records requests and provides redaction to ensure confidentiality.
Receives forensic interview files through Vidanex and files them in the Laserfiche case.
Processes incoming, outgoing, and relay mail.
Prints, copies, assembles, distributes, files documents, and scans documents into Laserfiche.
Uses computer and software applications to accurately type and edit basic correspondence; enter data; retrieve data; search databases; conduct research; create documents; and send emails.
Distributes office supplies, packages, and mail.
Creates “walk-in” reports of abuse/neglect from the public and caseworkers.
Completes referrals by collecting client information through access of statewide computer systems, local law enforcement, and outside county and state departments as needed.
Inputs and retrieves information from Trails, CAPS, CBMS, and other computer systems as required and maintains up-to-date information regarding various aspects of case record requirements.
Orders Birth Certificates for children in DHS custody.
Researches and obtains Household Numbers and MOE.
Sends out monthly service verification lists to CCM providers and documents information in CCM.
May assist with the onboarding of new employees.
Notarizes documents such as acknowledgments, depositions, and signatures.
Monitors Older Adult Programs reservation line, prepares and processes meal site forms, and completes data entry.
Assists with the setup and breakdown of senior meal sites and serving of meals as needed.
Receives, responds to, documents, and prepares survey information for Program Managers and Executive Management Team.
Assists with special projects for all program areas (e.g., gathering data and files for State audits, scanning in documents into Laserfiche).
Acts as a backup for Case Manager’s I & II: cover hotline, disposition of referrals, send referrals to law enforcement or other entities, generates mandated reporter letters.
Scribes for division meetings as needed.
Submits maintenance work orders for Rifle Annex and 1102 Grand offices.
Adheres to policies, procedures, and record retention protocols established by the State and County.
Reviews all work products to ensure the highest level of quality and maintains a high level of confidentiality.
Performs other duties of a similar or related level as necessary or assigned.