Administrative Assistant

FOUR SEASONS MASTER • Bedford Park, IL

1d • Onsite

About The Position

Four Seasons Heating, Air Conditioning, Plumbing & Electric is one of Chicagoland’s most trusted home service providers, serving the community for over 50 years with a strong commitment to customer satisfaction and responsive service. Our team operates 24/7 to ensure customers receive fast, reliable support whenever they need it. We are seeking a highly organized and communication-driven Administrative Assistant to support our fast-paced operations team. This role is ideal for someone who thrives on interacting with people, managing real-time updates, and ensuring smooth coordination between customers and field technicians. This is not a traditional desk-only role. Communication and responsiveness are at the core of everything you’ll do.

Requirements

• Proficiency in Microsoft Word, Outlook, and Microsoft Teams
• Strong phone presence and excellent verbal communication skills
• Comfortable handling high call volume and multitasking in real time
• Strong written communication skills (email and messaging)
• Highly organized with strong attention to detail
• Ability to prioritize and manage multiple tasks simultaneously
• Team-oriented mindset with a proactive approach to problem-solving

Nice To Haves

• Previous experience in customer service or administrative support
• Experience in a service-based or HVAC/plumbing/electrical environment (a plus, not required)

Responsibilities

• Serve as a primary point of contact for incoming calls, emails, and internal communications
• Provide real-time support to field technicians and service teams
• Schedule, update, and manage service tickets in a fast-paced environment
• Communicate with customers regarding appointments, updates, and service inquiries
• Coordinate between customers and field employees to ensure timely service delivery
• Monitor and respond to emails and internal messaging platforms (e.g., MS Teams)
• Maintain accurate records and documentation of customer interactions
• Assist with general administrative and operational tasks as needed

Benefits

• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401(k) with matching
• Credit Union
• Cellular Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees