Administrative Assistant

Pyramid Healthcare•Asheville, NC

14h•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those they serve, focusing on client-focused care in addiction treatment, mental health recovery, and eating disorder treatment. They provide comprehensive behavioral healthcare services, including psychiatry, addiction recovery, and mental disorder treatment, to help clients reclaim health and well-being. The Administrative Assistant role in Asheville, NC, is essential for the smooth daily operation of the facility, serving as a key point of contact for clients, staff, and referral partners. The company is seeking a highly organized, dependable, and customer-focused individual who thrives in a fast-paced environment, enjoys multitasking, and takes pride in keeping operations running efficiently.

Requirements

High School Diploma or GED required
Strong computer, phone, and multitasking skills
Excellent communication and organizational abilities
Ability to prioritize multiple tasks in a fast-paced environment
Experience handling confidential information with professionalism

Nice To Haves

Previous administrative, receptionist, or healthcare office experience preferred

Responsibilities

Oversee daily front desk operations and perform opening duties
Greet clients and visitors in a professional, welcoming manner
Answer incoming phone calls and route messages appropriately
Receive incoming faxes and distribute to appropriate departments
Assist in supporting front desk coverage as needed
Maintain a clean, organized, and professional office environment
Work closely with therapists to schedule new client appointments
Coordinate and schedule telehealth and in-person assessments
Print, assemble, upload, and organize intake paperwork and assessment packets
Complete assessment bundles for telehealth assessments
Obtain required signatures for releases, consents, and PCP documentation
Collect client PCP signatures following telehealth assessments
Monitor schedules for expired PCPs and track reports as needed
Maintain medical records including filing, scanning, transcription, and transfer requests
Process discharged client record requests in a timely manner
Maintain intake, discharge, census, and administrative logs
Record meeting minutes and assist with administrative reports
Update policy and procedure manuals as directed
Collect client payments and insurance information
Support Utilization Review staff with insurance-related client calls
Assist with billing sheets and related administrative documentation
Manage petty cash according to company policy
Prepare check requests and other payment-related forms
Order, receive, stock, and track office/client supplies
Coordinate equipment service requests and vendor communication
Communicate and coordinate with multiple programs and departments
Complete additional administrative duties as assigned