Administrative Assistant | Contributory Retirement Appeals Board
About The Position
The Contributory Retirement Appeal Board (CRAB), housed within the Office of the Attorney General, adjudicates matters involving public employees’ retirement systems and related benefits under G.L. c. 32. The Administrative Assistant provides administrative and case-related support to Board Members and AGO staff assigned to CRAB. The position is based in Boston or a regional office and follows a hybrid model that includes some remote workdays; employees must report to a designated office on in-office days. The role supports Board meetings and case dockets, coordinates communications among the Board, staff, parties, and external stakeholders, and helps maintain case files, records, and statistics. It also assists with public records requests, preparation of administrative records for court review, and support for cases proceeding through the courts. The position is full-time and non-exempt. The listed salary is $57,590.
Requirements
- Excellent organizational skills and demonstrated ability to manage multiple priorities, deadlines, and schedules.
- Effective written and verbal communication skills, including the ability to communicate professionally with members of the public and staff at all levels.
- Demonstrated attention to detail and ability to handle sensitive or confidential information with discretion.
- Proficiency with Microsoft Office applications and ability to learn and use case management systems.
- Ability to demonstrate a connection to the people and communities served and a commitment to supporting a respectful and inclusive work environment.
Nice To Haves
- Bachelor’s degree or an equivalent combination of relevant administrative or legal support experience is preferred.
Responsibilities
- Provide administrative support to Board Members, including preparing and coordinating meeting agendas, ensuring quorum, following up on outstanding items, arranging meeting notices when required, and ensuring meeting packets are complete and distributed.
- Liaise between the CRAB Chair and Board Members.
- Work with staff assigned to CRAB to review files and contact attorneys or litigants to obtain documents needed for adjudication.
- Screen phone calls; draft correspondence; route calls; respond to questions and requests; address general concerns and complaints; and review and coordinate mail and documents for signature.
- Manage Board meeting schedules and case dockets, and communicate changes to Board Members and CRAB staff.
- Attend Board meetings and provide administrative support as needed.
- Serve as liaison between the Board and internal and external stakeholders, including pro se claimants, attorneys, paralegals, office staff, and outside agencies.
- Prepare and distribute notifications of Board decisions to case parties and other stakeholders.
- Respond promptly and professionally to electronic and oral inquiries about administrative procedures, meeting dates, and adjudications.
- Assist in creating and maintaining CRAB files and records, including physical and electronic files for scanning and uploading.
- Assist with collecting and maintaining statistics about case filings and dispositions within CRAB’s jurisdiction.
- Distribute rulings on motions and interim orders issued by Board Members.
- Develop and recommend office operating procedures in collaboration with the Chair or Board Members, subject to their approval as applicable.
- Assist in preparing responses to public records requests made to CRAB.
- Assist in preparing administrative records pursuant to G.L. c. 30A to facilitate court review.
- Support AGO staff assigned to or working with CRAB as cases proceed through court review.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
