Administrative Assistant | Contributory Retirement Appeals Board
About The Position
The Attorney General’s Office is seeking an Administrative Assistant, described in the posting as an Administrative Coordinator, to support the Contributory Retirement Appeal Board (CRAB). CRAB adjudicates matters involving public employees’ retirement systems and related benefits under G.L. c. 32, with the goal of providing prompt and fair adjudication. The role supports Board members and CRAB staff in coordinating meetings and case dockets, communicating with parties and stakeholders, maintaining records, and assisting with administrative work related to cases and court review. The position is full-time and non-exempt. The current hybrid model includes some remote workdays for most positions; on in-office days, employees must report to a designated location in Boston or a regional office. The listed salary is $57,590.
Requirements
- Excellent organizational skills and demonstrated ability to manage multiple priorities, deadlines, and schedules.
- Effective written and verbal communication skills, including the ability to communicate professionally with members of the public and staff at all levels.
- Demonstrated attention to detail and ability to handle sensitive or confidential information with discretion.
- Proficiency with Microsoft Office applications and ability to learn and use case management systems.
- Ability to demonstrate a connection to the people and communities served and commitment to supporting a respectful and inclusive work environment.
Nice To Haves
- Bachelor’s degree or an equivalent combination of relevant administrative or legal support experience is preferred.
Responsibilities
- Provide administrative support to Board members.
- Prepare and coordinate Board meeting agendas, ensure quorum, follow up on outstanding items, and ensure meetings are posted in accordance with open meeting law when necessary.
- Ensure Board meeting packets are complete and distributed to Board members.
- Liaise between the CRAB Chair and Board members.
- Work with CRAB staff to review files and contact attorneys or litigants to obtain documents needed for adjudication.
- Screen phone calls; draft correspondence; route calls; respond to questions and requests; and review and coordinate mail and documents for signature.
- Manage Board meeting schedules and case dockets, and communicate changes to Board members and CRAB staff.
- Attend Board meetings and provide administrative support as needed.
- Serve as liaison between the Board and internal and external stakeholders, including pro se claimants, claimants’ attorneys, paralegals, office staff, and outside agencies.
- Prepare and distribute notices to case parties and other stakeholders regarding Board decisions.
- Respond promptly and professionally to inquiries from attorneys, the public, internal units, and external stakeholders about administrative procedures, meeting dates, and adjudications.
- Assist with creating and maintaining CRAB files and records, including physical and electronic files for scanning and uploading.
- Assist in collecting and maintaining statistics on the filing and disposition of cases within CRAB’s jurisdiction.
- Distribute rulings on motions and interim orders issued by Board members.
- Develop and recommend office-operating procedures in collaboration with, and subject to the approval of, the Chair or Board members, as applicable.
- Assist in preparing responses to public records requests made to CRAB.
- Assist in preparing administrative records under G.L. c. 30A to facilitate court review.
- Support AGO staff assigned to or working with CRAB as cases proceed through court review.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
