ADMINISTRATIVE ASSISTANT | Contributory Retirement Appeals Board
About The Position
The Attorney General’s Office is seeking an Administrative Assistant to support the Contributory Retirement Appeals Board (CRAB), which adjudicates matters involving public employees’ retirement systems and related benefits. The position may be based in Boston or a regional office and reports to the Board’s administrative structure; no direct reporting relationship is specified. The role provides administrative support to Board members and AGO staff, coordinates meetings and case dockets, maintains case files and records, and communicates with claimants, attorneys, staff, agencies, and other stakeholders. The position is full-time and non-exempt, with a hybrid model that includes some remote workdays for most positions. Employees must report to a designated Boston or regional office on in-office days.
Requirements
- Excellent organizational skills and demonstrated ability to manage multiple priorities, deadlines, and schedules.
- Effective written and verbal communication skills, including the ability to communicate professionally with members of the public and staff at all levels.
- Demonstrated attention to detail and ability to handle sensitive or confidential information with discretion.
- Proficiency with Microsoft Office applications and ability to learn and use case management systems.
- Ability to demonstrate a connection to the people and communities served and a commitment to supporting a respectful and inclusive work environment.
Nice To Haves
- Bachelor’s degree or an equivalent combination of relevant administrative or legal support experience is preferred.
Responsibilities
- Provide administrative support to Board members, including preparing and coordinating meeting agendas, confirming quorum, following up on outstanding matters, ensuring meetings are posted as required by open meeting law, and preparing and distributing complete meeting packets.
- Liaise between the CRAB Chair and Board members.
- Work with CRAB staff to review files and contact attorneys or litigants to obtain documents needed for adjudication.
- Perform administrative functions, including screening and routing calls, drafting correspondence, responding to questions and requests for information, addressing general concerns and complaints, and coordinating mail and documents for signature.
- Manage Board meeting schedules and case dockets and communicate changes to Board members and CRAB staff.
- Attend Board meetings and provide administrative support as needed.
- Serve as liaison between the Board and internal and external stakeholders, including pro se claimants, attorneys, paralegals, office staff, and outside agencies.
- Prepare and distribute notifications of Board decisions to parties and other stakeholders.
- Communicate professionally and promptly with attorneys, the public, internal units, and external stakeholders about administrative procedures, meeting dates, and adjudications.
- Assist in creating and maintaining CRAB files and records, including physical and electronic files for scanning and uploading.
- Assist with collecting and maintaining statistics on filings and case dispositions within CRAB’s jurisdiction.
- Distribute rulings on motions and interim orders issued by Board members.
- Develop and recommend office operating procedures in collaboration with the Chair or Board members, subject to their approval as applicable.
- Assist in preparing responses to public records requests made to CRAB.
- Assist in preparing administrative records pursuant to G.L. c. 30A for court review.
- Support AGO staff assigned to or working with CRAB as cases proceed through court review.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
