Administrative Assistant – Training - Hybrid Clinton, TN
About The Position
The Administrative Assistant provides comprehensive administrative and operational support for the Tennessee Corrections Institute’s training operations and East Tennessee Training Facility in Clinton, Tennessee. The role is a primary administrative point of contact for staff, students, training participants, instructors, and visitors, and supports training, records, technology, facility, and customer-service functions. The position combines remote work with on-site responsibilities. The incumbent must work on-site at least three days per week at the TCI East Tennessee Training Facility. The schedule is an 8-hour shift, with 40 expected hours per week. Minimal travel is expected, at less than 10%; training may take place at an established Training Facility or Agency Headquarters.
Requirements
- Proven experience in customer service and administrative support.
- Strong proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Excellent organizational and time-management skills to meet strict deadlines.
- Strong communication and interpersonal skills for collaborating with internal and external stakeholders.
- Required skills listed include administrative assistance, email and general correspondence, customer service, data entry, emailing, filing, inventory, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, printing and copying, proofreading and editing, scheduling, typing, and verbal communication; each is listed at a proficient level with 4–6 years of experience.
- Work on-site at least three days per week at the TCI East Tennessee Training Facility.
Nice To Haves
- Previous experience in an administrative services role in a training environment is highly advantageous.
Responsibilities
- Provide administrative and operational support for TCI training programs, personnel, and facilities.
- Serve as a point of contact for students, instructors, agency personnel, vendors, and visitors by managing calls, inquiries, facility check-ins, and customer-service needs.
- Manage student enrollment, registration, course creation, class scheduling, and training records in ACADIS, including system administration, data entry, and user account assistance.
- Coordinate training schedules, class rosters, attendance documentation, completion records, and other training-administration requirements.
- Support training courses with classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation.
- Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents.
- Maintain electronic records, databases, and filing systems using ACADIS, Microsoft Office applications, SharePoint, Adobe, and organizational network drives.
- Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and other electronic platforms.
- Coordinate facility and resource management, including supply inventories, purchasing requests, equipment readiness, building maintenance requests, and general facility operations.
- Manage competing priorities, maintain confidentiality and accurate records, coordinate with internal and external stakeholders, and perform additional duties and special projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
