Administrative Assistant

Related•City of Albany, NY

6d•Onsite

About The Position

We are seeking an Administrative Assistant at our residential property Capitol Green in Albany, NY to provide day-to-day administrative and operational support at our affordable multifamily community. In this role, you will support leasing, compliance, and resident services while serving as a welcoming point of contact for residents, applicants, vendors, and guests.

Requirements

1+ year of administrative, customer service, or front desk experience.
Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning property systems.
A proactive, problem-solving mindset with a passion for creating great living experiences.
Strong customer service, verbal and written communication, and time-management skills.
Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.

Nice To Haves

Experience in multifamily property management or affordable housing experience preferred.
Bilingual Spanish is a plus but not required

Responsibilities

Welcoming tenants and new applicants and guiding them through the application process.
Serve as a primary point of contact for residents, applicants, vendors, and visitors, creating a welcoming and professional office environment.
Support leasing and compliance activities by distributing application materials, assisting with interviews, and coordinating background and credit checks.
Assist with lease related tasks including preparing documents, supporting lease signings, and processing invoices and financial paperwork.
Organize and maintain applicant and resident files in both paper and electronic formats, ensuring documents are properly labeled, dated, and filed.
Track deadlines for certifications, renewals, and required notices, maintaining logs and notifying the team of upcoming items.
Support audit preparation including MORs and LIHTC file reviews by assembling file lists, pulling documentation, and confirming file order and completeness.
Assist with resident engagement activities including event sign-ups, room set up, refreshments, and post event clean-up.
Order office supplies and maintain the lobby and work areas in an organized and presentable condition.
Provide general administrative support to the property team as assigned.