Administrative Assistant

Shah Eye Center•Mission, TX

7d•$12 - $13•Onsite

About The Position

The Administrative Assistant/Receptionist is responsible for coordinating patient flow, greeting patients, ensuring they are registered and have completed new patient packets. This role involves scanning pertinent documents, verifying insurance coverage, setting appointments, collecting copays and balances, and optimizing patient satisfaction. The assistant will keep appointments on schedule by notifying providers of patient arrivals, comfort patients by anticipating anxieties and answering questions, and maintain a clean and organized reception area. Responsibilities also include maintaining patient accounts with updated personal and financial information, recording and collecting patient charges, responding to emergencies, and maintaining the confidentiality of patient information. The role requires adherence to policies and procedures, reporting needed changes, and the ability to handle multiple duties simultaneously. The employee is responsible for protecting the physician's license, maintaining confidentiality of all information, and staying in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and other legal/contractual obligations.

Requirements

Great customer service skills
Ability to verify demographic information
Proficiency in scheduling/rescheduling appointments using Medinformatix Software
Ability to collect copays and balances
Ability to ensure proper distribution of receipts
Ability to scan documents appropriately
Ability to maintain patient accounts with accurate demographics and insurance(s)
Maintain patient confidentiality
Ability to complete end of day reports accurately
Ability to submit deposits daily
Ability to manage Petty Cash accurately
Ability to ensure adequate change is available
Protect the physician's license
Maintain confidential any and all information accessible while performing job duties
Stay in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations
Handle a multitude of duties at the same time

Responsibilities

Coordinate patient flow
Greet patients and ensure they are registered and have completed new patient packets
Scan pertinent documents as required
Verify insurance coverage, preauthorizations, deductibles, and referral information
Set and reschedule appointments using Medinformatix Software
Collect copays and balances, ensuring proper distribution of receipts
Maintain patient accounts with current and accurate demographic and insurance information
Maintain patient confidentiality
Complete end-of-day reports accurately
Submit deposits daily
Ensure Petty Cash is accurate on a daily basis
Ensure adequate change is available at all times
Protect the physician's license
Maintain confidentiality of all accessible information
Stay in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations
Anticipate patient needs and comfort them by providing updated information
Maintain the reception area in a clean and organized manner
Other duties as assigned