Administrative Assistant - HHS - Managed Care Solutions

Montgomery County•Norristown, PA

3d•Onsite

About The Position

The Administrative Assistant/Office Manager provides administrative and clerical support to the HHS Offices which oversee the Behavioral Health system, including Administrators of the Office of Drug and Alcohol, Office of Managed Care Solutions and Office of Mental Health/Developmental Disabilities/Early intervention and respective Deputy Administrators. This role assumes a wide variety of responsibilities to ensure effective and efficient BH suite operations. Duties include: administrative tasks, overseeing BH suite office operations, supervising office support employees and receptionist, provide support in the hiring process, overall maintenance of office suite, prepare specific onboarding activities for all new hires, file management (both paper and electronic files), contribute to a positive work environment, and has the capacity to handle high-level confidential information related to this administrative support. This position is not eligible for remote work.

Requirements

High School Diploma and completion of a High School business curriculum which included at least one data entry or typing course; or High School Diploma and 3 years’ technical level clerical office work or 3 years’ experience as an Office Support Person; or any combination of experience or general office coursework and computer skills.
Previous electronic consumer record management experience preferred.
Proficient in technical operation of modern office equipment, including computer and related software: Microsoft Office products including Outlook, TEAMs, SharePoint, OneDrive, Dynamics 365, Adobe, DocuSign.
Advanced proficiency in business English, grammatical and vocabulary skills, and ability to apply these in office practice.
Professional telephone demeanor and accurate information gathering skills in communicating with County and State officials, professionals and general public.
Ability to interface effectively and professionally, verbally and in writing, and to make decisions based upon information obtained.
Ability to exercise independent judgment in response to community, staff, or professional requests for assistance or service, including advanced problem-solving skills.
Ability to work in a fast paced team environment and to prioritize workload to meet emerging demands.
Strong organizational skills.
Possess excellent people skills; demonstrated ability to provide empathetic and compassionate responses to people in need.

Nice To Haves

Previous supervisory experience, 2 years or more preferred.
Comprehensive understanding of the social service infrastructure, including human service organizations and other resources.
Proficient in using multiple computer applications simultaneously.

Responsibilities

Provides on-site administrative and clerical support for the three offices.
Maintains a data library of all electronic files—policies & procedures, forms, resource documents, reports and minutes.
Manages office support team and receptionist in maintaining efficient and effective practices to support unit needs, including scheduling responsibilities and coverage planning for the three office as well as supporting the coverage of the HHS Community Engagement Suite.
Maintains schedules related to a variety of activities, schedules meetings and coordinates with other parties as needed.
Assists in coordinating each office’s Advisory/Board meetings, type minutes and disseminates appropriate follow up to the respective office, as well as general Advisory/Board communication and coordination. May include hours outside of typical business day.
Serve as timekeeper for the three offices.
Oversees all travel requests- overnight and expense reimbursement all staff up to Deputy levels.
Works directly with HHS HR to assist Supervisors through the hiring process.
Contributes to a positive office environment by conducting self in a businesslike, confidential manner, positively representing the HHS Department with all staff and in any and all public interactions.
Assists committees and staff in organizing special events with communication and coordination on an as needed basis.
Overall maintenance of office space, including ordering supplies, suite based electronics, etc. Respond to office concerns (in-person, phone, email, text.
Assists in preparation for internal, state and federal regulative requirements including bulletins, compliance audits and inspections.
Other duties as assigned including completion of ad-hoc tasks and special assignments.
Elevate concerns or issues to next level of supervision.
Keep current on operating procedure and practices through training and meeting as required by Supervisor and HHS.
Meet production and quality standards while following approved policies and procedures.