Administrative Assistant

Bayshore•Markham, ON

8d•Hybrid

About The Position

The Administrative Assistant, under the direction of the Team Lead, Administration, assists Case Managers with their day-to-day activities, as well assists throughout other areas of the program such as data requests, as needed. This is a hybrid role that would require on-site presence at our Markham location.

Requirements

College diploma in administration, or equivalent experience.
Strong computer and software skills: Excel, Word, Outlook, Adobe Acrobat, CRM database entry, telephony, web portals, teleconference scheduling, and web-based meetings.
Proven ability to work independently or in a team environment.
Strong sense of organization and attention to detail.
Self-regulation of time management and the ability to multi-task and adhere to deadlines.
Ability to work in a quiet working environment with proven ability to work autonomously within a remote/virtual team environment.
Established high speed internet access from home office

Nice To Haves

Basic understanding of patient support programs and drug reimbursement is an asset.
Call centre or customer service experience is an asset.

Responsibilities

Assisting with the Financial Assistance process, including tasks such as uploading receipts, logging cheque information, and completing cheque requisitions.
Dealing with scheduling inquiries and appointment reminders.
Participating in data integrity/file cleanup projects.
Generating welcome letters and kit requests for new patients, if applicable.
Cross functional collaboration with internal departments.
When analyzing post visit reports, confirming if there’s a next appointment booked.
Perform data-entry, answer inbound calls, make outbound calls, manage e-mail and fax software, general administrative functions including faxing and filing.
Helping with meeting minutes and agendas.
Participating in processes relating to regulatory reporting requirements including reporting of adverse events and product complaints to pharmacovigilance team.
Adhering to Bayshore policies and procedures.
Maintaining confidentiality of client and corporate information and discussing same only with appropriate Bayshore personnel.
Completing other administrative tasks to support the team, as required.
Track specific data and information for pharmaceutical companies as required in CRM.
Assist with conducting Vendor Qualification audits, if applicable.
Act as the key stakeholders for contract agreement between Bayshore Specialty Rx and third-party clinics or pharmacies, if applicable.
Track and coordinates schedule with third party clinics (or pharmacies), if applicable.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
Participate in ongoing internal and/or external continuing education activities.
Complete any other tasks as requested.