Administrative Assistant - Onsite

S R International • Phoenix, AZ

1d • Onsite

About The Position

The Administrative Assistant will operate switchboard/communication systems, perform general administrative tasks, schedule and coordinate consultative examinations (CE) for claimants, and respond to inquiries from various stakeholders regarding claim status and appointments. This role involves case development activities requiring analysis and judgment. The position is located at 4000 N. Central Ave. Ste 1800, Phoenix, AZ 85012, and is expected to be onsite, with a potential to become hybrid after training. The duration of the contract is through 06/30/2027, with a schedule of Monday-Friday, 8:00 AM - 5:00 PM (40 hours/week).

Requirements

• Customer service experience (internal/external)
• Scheduling/front desk experience
• Computer proficiency
• Must pass an extensive internal background check (may take up to a month) and drug screening via HireRight (Global ID/facial biomatrix required).
• Candidates must be local (Phoenix, AZ area), state current location on resume, be available for in-person interviews, and start within 2 weeks of offer.

Nice To Haves

• Bilingual abilities

Responsibilities

• Operate switchboard/communication systems: answer, direct, and transfer calls; manage visitor check-ins; take messages; provide information.
• Perform general administrative tasks: maintain records, sort mail, manage paging systems, provide basic customer service.
• Schedule and coordinate consultative examinations (CE) for claimants; locate specialized doctors, follow up with claimants, print and mail exam packets, fax paperwork as needed.
• Respond to inquiries from claimants, vendors, doctors, attorneys, and other stakeholders regarding claim status, appointments, and transportation assistance.
• Contact claimants and medical sources to provide appointment details, collect pending paperwork, and obtain reports or authorizations.
• Disseminate and track completion of daily assignments using tracking systems.
• Conduct case development activities requiring analysis and judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed