Administrative Assistant - Onsite

S R INTERNATIONAL INC • Phoenix, AZ

2d • Onsite

About The Position

This is an onsite Administrative Assistant position located in Phoenix, AZ, with a duration through 06/30/2027. The role involves operating communication systems, performing general administrative tasks, scheduling and coordinating consultative examinations, responding to inquiries, conducting case development, and disseminating/tracking assignments. The schedule is Monday-Friday, 8:00 AM - 5:00 PM, for 40 hours per week, with a pay rate of $16/hour (W2). The start date is dependent on interviews, onboarding, and agency approval. The position may become hybrid after training.

Requirements

• Customer service experience (internal/external)
• Scheduling/front desk experience
• Computer proficiency
• Must pass an extensive internal background check (may take up to a month) and drug screening via HireRight (Global ID/facial biomatrix required).
• Candidates must be local (Phoenix, AZ area), state current location on resume, be available for in-person interviews, and start within 2 weeks of offer.

Nice To Haves

• Bilingual abilities

Responsibilities

• Operate switchboard/communication systems: answer, direct, and transfer calls; manage visitor check-ins; take messages; provide information.
• Perform general administrative tasks: maintain records, sort mail, manage paging systems, provide basic customer service.
• Schedule and coordinate consultative examinations (CE) for claimants; locate specialized doctors, follow up with claimants, print and mail exam packets, fax paperwork as needed.
• Respond to inquiries from claimants, vendors, doctors, attorneys, and other stakeholders regarding claim status, appointments, and transportation assistance.
• Contact claimants and medical sources to provide appointment details, collect pending paperwork, and obtain reports or authorizations.
• Disseminate and track completion of daily assignments using tracking systems.
• Conduct case development activities requiring analysis and judgment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed