Administrative Assistant

Northpoint Recovery Holdings • Nampa, ID

17h • Onsite

About The Position

The Administrative Assistant is a key member of the Northpoint team, responsible for patient-facing duties and general office management at Imagine Nampa, an adolescent outpatient facility in Nampa, Idaho. The role ensures patients, clients, visitors, and staff are received and assisted in a friendly, professional manner, and works with the broader team to support the facility’s day-to-day operations.

The position includes coordinating office schedules and coverage, supporting intake and documentation, maintaining patient and facility information, and helping meet Joint Commission and facility compliance needs. It also involves reception, client scheduling and communication, visitor monitoring, facility organization and safety, inventory and maintenance coordination, staff training, and collaboration with leadership and vendors. The ideal candidate communicates well, manages competing priorities, solves problems, maintains confidentiality, and brings a positive attitude and strong work ethic.

The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Compensation is $19–$21 per hour. Employees with potential access to protected health information must comply with procedures and guidelines governed by HIPAA. Northpoint is an Equal Opportunity Employer and an at-will employer.

Requirements

• Must be at least 21 years of age.
• Excellent communication and time-management skills.
• Strong telephone and office etiquette.
• Knowledge of Microsoft Office Suite, data-entry software, and other office-related computer software.
• Ability to perform duties with minimal supervision.
• Ability to adapt to change, work independently, prioritize tasks, and follow through to completion.

Nice To Haves

• Excellent critical-thinking skills.
• Excellent organizational abilities.
• Exceptional written and oral communication skills.
• Comfort analyzing information and dealing with complexity.
• Ability to identify and resolve problematic situations quickly and effectively.
• Ability to handle confidential material reliably.
• Ability to perform several tasks concurrently with ease and professionalism.
• Ability to effectively prioritize workload in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Coordinate office management schedules, coverage, and team needs.
• Serve as a telehealth liaison for clients and staff.
• Complete and collect necessary intake paperwork and documentation.
• Track patient information and statistics in support of The Joint Commission requirements.
• Assist leadership in developing data-tracking processes and training to improve team operations.
• Track facility maintenance needs and order inventory for the designated facility.
• Schedule and complete fire drills and egress testing, and coordinate safety committee and infection control meetings.
• Maintain environmental cleanliness, organization, and presentation.
• Perform reception duties, including scheduling clients, answering telephones, providing customer service, making follow-up calls, tracking attendance, sending appointment reminders, assisting with Medicaid transportation, and processing incoming mail.
• Coordinate client urinalysis results with the multidisciplinary team.
• Maintain a warm and welcoming lobby environment, including seasonal décor, and ensure the lobby is safe and secure.
• Facilitate client arrival and departure from programming.
• Schedule, organize, and manage Joint Commission and facility compliance needs.
• Screen and monitor visitors and connect them with appropriate staff.
• Identify problems, display initiative, and recommend solutions.
• Respond to inquiries and obtain information for the public, clients, visitors, and staff in an expedient, professional, and courteous manner.
• Manage and provide front-desk training to incoming and current reception and clinical staff.
• Liaise with facility vendors, including cleaning, maintenance, and transportation services.
• Organize, maintain, and create client orientation packets.
• Collaborate with management to identify and create facility efficiencies.
• Plan in-house activities such as parties, celebrations, and trainings.
• Adhere to company policies and procedures and maintain confidentiality in accordance with 42 CFR Part 2 and applicable policies, procedures, and standards of care.
• Perform other related duties and special projects as assigned.

Benefits

• Subsidized health insurance coverage for employee, spouse, and dependents.
• Employer-paid basic life insurance equal to one times annual salary, up to $100,000.
• Employer-paid Employee Assistance Program.
• Voluntary dental, vision, short-term disability, supplemental life and AD&D, critical illness, accident, and hospital indemnity insurance.
• Pre-tax savings accounts for IRS-allowable medical and dependent-care expenses.
• Generous paid time off plan.
• Employee referral bonuses.
• 401(k) retirement plan with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed