Community Relations and Development Administrative Assistant

The Salvation Army Southern California•Anchorage, AK

4d•Onsite

About The Position

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination. This position supports the overall efforts of the Community Relations and Development Department. The role involves managing database/donor relations, processing volunteers and background checks, maintaining volunteer records, and ensuring accuracy of information. The Administrative Assistant will also work with Corps Officers and program managers to submit client/program testimonials, provide Portfolio reports, and ensure timely delivery of acknowledgements. General office support to the Development team and assistance with special events are also key aspects of this role.

Requirements

Three years’ relevant, professional experience required.
Experience in data management and analysis, and generation of pertinent reports.
Experience with database navigation and management.
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required.
Working knowledge of integrated database applications and CRM’s.
Ability to use new software programs with basic training.
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on intermittent or continuous basis.
Ability to grasp, push, pull, and reach overhead.
Ability to lift 25 pounds.
Must be able to understand, follow, and give both written and oral instructions.
Must be comfortable working with diverse individuals in face-to-face contact and over multiple virtual devices (telephone, Zoom, TEAM’s, etc.).
Must be able to use speech and hearing for ordinary and telephone conversation.
Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.
Must be punctual, organized, self-motivated, flexible, and possess a desire to learn and assist those he/she interacts with.
Must complete the online course for Protect the Mission and pass the Background Checks required by The Salvation Army for employment.
Must be a licensed driver with an acceptable driving history.
Must complete and pass The Salvation Army Driver Safety Course.
The employee understands that all information is to be treated as highly confidential.

Nice To Haves

Blackbaud experience preferred.
Current Alaska Driver’s License with acceptable driving and criminal history.

Responsibilities

Manage and address donor relations issues including donor acknowledgements, year-end tax statements, and concerns/comments/questions submitted via devices/phone calls/email.
Provide new or updated donor profiles and mailing attributes.
Process invoices into AP Workflow and ensure accuracy in cooperation with the Divisional Director of Development (DDD).
Provide donation processing/Portfolio instructional support to Corps Officers.
Work with the direct marketing vendor to load files for mailings.
Process credit card donations, including setting up recurring donations.
Create source/fund codes for mailings and classy pages in cooperation with Finance and upload to Portfolio/supply to the DDD.
Ensure donor records are accurately maintained.
Check obituaries to identify possible donors and update files.
Produce Portfolio reports as requested by the DDD.
Attend Development Department meetings and trainings.
Provide back-up as requested for the front office.
Provide support as requested with other areas of Development.
Maintain the Volunteer Management System and provide reports as requested.
Work with Corps Officers and program directors to process volunteer paperwork.
Conduct background checks on volunteers.
Work with the Divisional Criminal Background Records Review Committee to address adverse actions related to background checks.
Assist with volunteer correspondence including eblasts, acknowledgements, and other communications.
Assist with maintaining volunteer resources and materials (e.g., aprons, log-in sheets, training materials).
Perform all other duties and responsibilities as assigned.