Community Liaison and Administrative Assistant

ADVOCATES INCORPORATED•Town of Salina, NY

3d•$25 - $26•Onsite

About The Position

The Community Liaison and Administrative Assistant provides administrative, compliance, and support across the Family Support Services (FSS) department. This role serves as the primary point of contact for fielding requests from community members, helping them navigate community resources. Additionally, the position supports the Operations Manager with administrative tasks for multiple departments and completes special projects to advance agency initiatives.

Requirements

Minimum of two years of experience working within the OPWDD service system.
Knowledge of Medicaid documentation requirements, OPWDD regulations, eligibility processes, and community resources.
Knowledge of eVero preferred as well as Microsoft Office.
Strong organizational, communication, customer service, and problem-solving skills.
Ability to work independently while maintaining effective collaboration across multiple departments.

Nice To Haves

Associate or bachelor's Degree preferred.

Responsibilities

Provide resources for individuals and families seeking information regarding OPWDD services, eligibility, waiver and non-waiver supports, and Self-Direction.
Coordinate with Advocates service departments to direct intake inquiries.
Assist with answering the Service Access line and maintain accurate documentation of inquiries and outcomes.
Provide financial oversight of Self-Direction budgets, Life Plan compliance review, and ongoing coordination with individuals, families, Care Managers and Support Brokers.
Utilize eVero and other agency software to process reimbursements for families served by the FSS program.
Provide backup coverage for Family Support Services email inboxes and communication platforms.
Support FSS programming and Light Touch Care Management caseload as requested.
Serve as the primary point of contact for individuals seeking community resources and non-OPWDD services.
Field non-specific inquiries and return all phone calls and emails within 1 business day.
Assist individuals and families with referrals to appropriate supports, service providers, and community resources.
Attend Community outreach events as needed.
Assist with the management of registrations, attendance records, newly served data, and participant communications for Family Training and Recreation Programs.
Verify eligibility, enrollments, and living arrangements following training and recreation events.
Complete and process DDP1 enrollments and disenrollments within the CHOICES system.
Provide administrative support for multiple departments as needed, working with the Operations Manager.
Complete special projects as needed to further agency initiatives.
Attend team meetings, community events, OPWDD trainings, webinars, and informational sessions as required.
Maintain knowledge of OPWDD regulations, Family Support Services programs, and agency policies.
Support agency initiatives and collaborate with staff across departments to ensure high-quality services and positive outcomes for individuals and families.