Administrative Assistant

Goodwill Southern California • Los Angeles, CA

17h • $22 - $24 • Hybrid

About The Position

The Retail Operations Administrative Assistant provides excellent customer service by answering customer service inquiries and employee questions in a professional, courteous, and timely manner. The Administrative assists also supports the Retail Operations team by completing all assigned clerical tasks such as posting data for reporting purposes, filing, coding, copying, efaxing, phone calls, and other general office work.

Requirements

• 2-3 years of office clerical experience required.
• 1-2 years of multi-line customer service phone system experience required.
• High school diploma or general education degree (GED) required.
• Spanish / English bilingual required.
• Possesses a valid driver's license and state-required auto insurance.
• Ability to handle confidential information.
• Ability to work with minimal supervision.
• Advanced knowledge of computer programs in a Windows environment, including Word, Excel, Outlook, Google documents, Teams, OneDrive and ability to meet project deadlines.
• Other Software: Salesforce, Database, Order processing, Project Management, Presentation software, Zoom
• Drug Screen, Background Check, and Live Scan required.

Nice To Haves

• Bachelor’s degree preferred.
• Non-profit experience preferred.

Responsibilities

• Handles all Retail Customer Service line phone calls, emails, texts, inquiries.
• Follows up on all inquiries and open/pending cases; enters customer cases in customer service database (Sales Force); and follows up and closes all cases accordingly.
• Prepares customer service reports as requested.
• Submits all retail signage and supply orders to print shop and follows up on location receipt of items.
• Maintains all Business License renewals and e-files.
• Generates, tracks, and logs employee reward paperwork and Certificate of Appreciation.
• Logs and tracks Gift Certificates.
• Records and updates retail directory and District Manager Alignment as needed.
• Maintains Goodwill’s SOP Manual.
• Picks, reviews and distributes retail division incoming and outgoing mail.
• Uploads and maintains documents in shared platforms.
• Schedules and hosts department meetings; Drafts agendas, tracks attendance and takes notes.
• Prepare necessary information for Director Site visits.
• Maintains and orders retail office supplies.
• Prepares training manuals and other materials.

Benefits

• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED