Part-Time Administrative Assistant - Onsite

SpectrumAM•Sugar Land, TX

11d•Onsite

About The Position

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners. The role involves welcoming homeowners, handling payments and billing inquiries, transferring calls, responding to homeowners via Live Chat and Emails, working extensively with Outlook and other software for recording correspondence, conflict de-escalation and resolution, following up on outstanding issues, explaining situations or billing issues face-to-face, and providing high-level customer service through internal and external emails.

Requirements

Strong communication skills, both verbal and written
Ability to understand and carry out oral and written requests
Problem-solving skills and detail-oriented
Working knowledge of keyboard and software navigation
Ability to multitask and learn in a fast-paced environment
Customer service-minded with the ability to work as part of a team
Communicates professionally and accurately on the phone with homeowners
Contributes to a positive team environment
Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
Strong organization and follow-up
Maintains a calming demeanor during customer phone interaction and peak times
Anticipates the needs of our clients by continually evaluating the environment during interfacing
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Nice To Haves

Have worked in a front desk or receptionist position
Assisting in community activities
Working with homeowners in their community
Providing exceptional customer service to solve their issues

Responsibilities

Welcome the Homeowner in the office; receive homeowner payments
Handle walk-in billing questions
Transfer calls to appropriate parties
Respond to homeowners via Live Chat and Emails
Working extensively with Outlook and software for recording correspondence
Conflict de-escalation and resolution with difficult or upset customers
Following up on outstanding issues
Talk face-to-face to explain situations or billing issues and provide billing support
Provide high-level customer service; internal and external emails

Benefits

Recognized as Best Places to Work since 2007!
Fastest Growing Company - Fast Track 50 in 2020.
San Antonio-based homeowners’ association management company.
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
Work / Life balance.
4 Hours of holiday pay after six months of employment for holidays that fall on their work schedule
Part-time employees who maintain a minimum of 20 hours weekly will be eligible for PTO. Part-time employees will accrue 1.67 PTO hours for every 40 hours worked after 6 months of employment.
Internal Learning and Development Management System.
Free in-house medical clinic (in the San Antonio office – virtual appointments for other offices).
Well-structured career track plan with a 6-month review.