Administrative Assistant - Office of Charter Schools

Memphis Shelby County Schools•Memphis, TN

1d•$19 - $28

About The Position

Responsible for many of the day-to-day administrative tasks of the Office of Charter Schools, as part of the academic department, including handling sensitive documents and records. The Administrative Assistant will also provide support to stakeholders (i.e., parents, school leaders, community members) who contact MSCS by telephone, email or walk-in with an inquiry or request for assistance.

Requirements

High School diploma or equivalent
Four (4) years of secretarial/clerical and computer experience
Proficiency in Microsoft Office (Word, Excel, and PPT-related programs)
Experience with data tracking systems
Experience maintaining filing systems and records
Ability to multi-task
Ability to work well under pressure

Nice To Haves

Certification in Microsoft Office
Certification as an Administrative Professional (CAP)
General knowledge of Charter Schools

Responsibilities

Provides exemplary customer service as the first point of contact for constituents who call, email, or visit the service center; responds to a high volume of general and critical requests for assistance or support.
Documents each customer transaction in a data tracking system and maintains daily reports to ensure calls match the number of service tickets created and analyze data to understand trends/emerging concerns.
Creates timely correspondence using Microsoft Office (Word, Excel, and PPT-related programs). Organizes, establishes, and maintains complex filing systems and records (TEAMs, PowerBI, SharePoint, and other related programs).
Maintains and updates MSCS directory with current contact information for the Office of Charter Schools staff members; and updates the Office of Charter Schools website, as necessary, with related documents and contact information.
Manages the Office of Charter School’s contracts, working with applicable departments and schools.
Coordinates scheduling, events, and document distribution, as needed.
Collects data, compiles reports and maintains records, researching the internet for relevant data and information, as required.
Manages payroll, attendance, vacation, and other employee records.
Requisitions supplies, equipment, travel, and other division/department expenditures; manages assigned budgets and prepares related reports.
Possesses a strong skill set with the ability to multi-task and works well under pressure (i.e., during high call volume or peak seasons, and when dealing with constituent concerns).
Attends training, meetings, workshops, or seminars as necessary to enhance job knowledge and skills.
Performs other related duties as assigned or directed.