Administrative Assistant

SGI • Edmonton, AB

3d • CA$50,328 - CA$62,897 • Onsite

About The Position

This role is responsible for processing claims transactions, entering data into the General Insurance System (GIS), and maintaining filing systems. The Administrative Assistant provides administrative support to the claims team and performs reception duties. The company emphasizes a culture that promotes trust and participation, encouraging employees to bring their heart and mind to work. They are committed to reconciliation, actively hiring Indigenous people, and creating opportunities for diverse talent to thrive. SGI CANADA offers more than a job, embracing diverse backgrounds and experiences, and providing a career with purpose, growth, and belonging.

Requirements

• Grade 12/GED
• 6 months – 1 year experience in an office environment.
• Knowledge of office procedures and office equipment.
• Knowledge of computers and Microsoft Word and Excel.
• Knowledge of procedures and practices in business operations.
• Knowledge of claims procedures.
• Knowledge of the principles and practice of insurance.

Responsibilities

• Opens and assigns new claims files and maintains accurate claim log for the unit.
• Distributes mail and faxes to the appropriate claims and notifies file handlers.
• Manages the auto/injury claims email and provide timely response to inquiries and new claims.
• Provides telephone inquiry support for the branch, providing answers and recommendations for a large volume of simple inquiries.
• Acts as the first point of contact for all branch visitors.
• Interprets the needs of telephone inquiries and walk-in customers and direct them to the appropriate company representative.
• Maintains filing systems.
• Provides administrative support to the branch and regional management.
• Administers the mail/courier services for the branch.
• Actively contributes to and supports a culture of a high performing workforce.
• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.
• Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.
• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.
• Enables the success of programs and policies that are in alignment with corporate, strategies and divisional strategies.
• Manages risk in area of authority.
• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Benefits

• competitive pay
• great benefits, perks and options to balance work and everything else life sends their way
• support for education, accreditation and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED