Administrative Assistant, Housing Assignment Unit

Penn State University•University Park, IL

2d•$40,608 - $58,836•Onsite

About The Position

The Pennsylvania State University Housing Assignment Office is seeking an Administrative Assistant - Intermediate Support. The office manages on-campus housing at University Park for more than 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families and performs complex tasks with minimal supervision. The position is normally on-site Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional evening and weekend work required as necessary for Housing and Admissions events. A limited flexible work arrangement may be available. Employment is contingent on successful completion of applicable background checks. Applicants must be authorized to work in the United States; Penn State does not sponsor or take over sponsorship of staff employment visas.

Requirements

High school diploma or GED and at least 2 years of relevant experience; relevant education may be accepted in lieu of experience.
Excellent written and verbal communication skills.
Ability to use good judgment when handling sensitive and confidential information.
Ability to manage multiple tasks and deadlines.
Ability to work with diverse audiences in a team environment, with a genuine appreciation for doing so.
Excellent skills using Microsoft Office programs, including Word, Excel, and PowerPoint.
Must be authorized to work in the United States; Penn State does not sponsor or take over sponsorship of staff employment visas.
Successful completion of University-required background checks.

Responsibilities

Answer telephone calls, greet visitors, and direct them as appropriate.
Manage the Housing Assignment Office email inbox and respond promptly with accurate information.
Process and track housing accommodation requests and maintain the approved accommodations database.
Generate and process daily reports using University systems such as LionPATH, eLiving, and iTwo.
Create and maintain files, databases, and reports.
Process payments through a point-of-sale system.
Respond to routine and moderately complex questions about unit and University policies, processes, and procedures, while ensuring adherence to FERPA guidelines.
Contact University departments and units to assist with student inquiries.
Represent Housing at Admissions or Housing events.
Assist with website content and web page maintenance, and review marketing materials.
May assist with supervising and training students and assigned support staff.
Support the planning and coordination of moderately complex projects.
Serve on committees and prepare agendas and meeting minutes.
Serve as a resource on office equipment, software applications, and information-processing procedures.
May act as or support the facilities coordinator and manage keys and key inventory.