Administrative Assistant

Acron Aviation•Grand Rapids, MI

1d•Onsite

About The Position

Acron Aviation is seeking a proactive and customer-focused Administrative Assistant to support office operations, employee engagement, and leadership initiatives while serving as the first point of contact for visitors, customers, candidates, and business partners. This role is responsible for creating a professional and welcoming workplace experience while ensuring the efficient coordination of administrative, operational, and employee-facing activities. The Administrative Assistant will play an integral role in supporting onboarding, travel coordination, employee events, facilities activities, executive support, and day-to-day office operations. Working closely with leadership and employees across the organization, this individual will help foster a positive workplace culture, deliver exceptional customer service, and support business objectives through strong organization, adaptability, and attention to detail. The successful candidate will embody Acron Aviation's values of Own It, Move Fast, Speak Candidly, and Customer First while bringing a high level of professionalism, initiative, and accountability to everything they do.

Requirements

High School Diploma or equivalent with a minimum of 6 years of relevant experience; or Associate Degree or equivalent post-secondary education with a minimum of 2 years of related experience
Strong verbal and written communication skills
Excellent customer service skills
Strong organizational and multitasking abilities
Proficiency with Microsoft Office applications
Ability to work independently and manage competing priorities
Professional appearance and demeanor
Ability to handle confidential information with professionalism and integrity

Nice To Haves

Experience supporting a corporate office environment
Experience coordinating visitors, meetings, and facilities-related requests
Experience supporting executive or leadership teams
Experience with shipping, receiving, or office operations activities
Experience utilizing AI-enabled tools and technology
Experience working in manufacturing, aviation, aerospace, or technology environments

Responsibilities

Serve as the first point of contact for visitors, customers, vendors, guests, and candidates by providing a professional and welcoming experience, managing visitor sign-ins, issuing badges, and coordinating with hosts
Answer and route incoming calls professionally and efficiently
Coordinate conference room schedules, meeting readiness, and room setup for internal and external meetings
Support recruiting and onboarding activities for new hires and contractors
Receive, sort, and distribute mail and packages
Coordinate outgoing shipments and courier services
Prepare and manage records, including agendas, notices, meeting minutes, and resolutions for executive and company-wide meetings
Manage domestic and international travel arrangements for employees and leadership, including time-sensitive itineraries and urgent travel changes when required
Lead and actively participate in Employee Resource Groups (ERGs), employee engagement activities, and recognition initiatives
Coordinate employee events, town halls, catering, food truck visits, and hospitality activities through planning, logistics coordination, vendor management, and on-site execution
Support leadership and business initiatives through project coordination, research, process improvements, and administrative support activities
Leverage AI-enabled tools, automation, and technology solutions to support meeting documentation, streamline workflows, improve operational efficiency, and drive continuous improvement
Track facilities-related requests and support timely resolution
Maintain an organized, professional, and welcoming office environment
Handle sensitive employee, business, and leadership information with discretion and confidentiality
Maintain compliance with company policies and procedures
Perform additional administrative support duties as assigned