Administrative Assistant

SCI Shared Resources•North Hollywood, CA

4d•Onsite

About The Position

The Sales Department Administrative Coordinator provides operational and administrative support to the sales team and leadership. This role helps maintain efficient department workflows, supports licensing and compliance processes, assists with customer and family communications, coordinates payment collection activities, and ensures office supply and administrative needs are maintained for the PPA floor.

Requirements

High school diploma or equivalent
3 years of experience working in a customer-focused and fast-paced professional environment
Advanced computer, internet and word processing (typing minimum of 40 – 60 wpm) skills
Working knowledge of office equipment including calculators, copiers, printers, fax machines, telephone console
Ability to handle confidential and sensitive information with discretion
Effective communication skills, both orally and in writing
High level of compassion and integrity
Ability to follow instructions and work with minimal supervision
Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Responsibilities

Schedules meetings
Makes travel arrangements
Plans events
Completes management expense reports
Responds to inquiries in writing and or verbally
Pulls monthly reports
Enters contract details into information system and maintains other related documents
Orders and checks memorial to ensure accuracy
Processes annual funeral home and cemetery license renewals
Codes and scans invoices
Processes accounts payable and other accounting support transactions
Receives incoming telephone calls and assist callers with any questions or comments, direct calls to appropriate team members
Schedules call-in appointments for Sales
Files and maintains customer information
Maintains office and facility supplies as well as fax machines, copiers and network printers
Prepares daily schedules
Administers HR processes including new hire paperwork, background checks and bonus processing
Maintains processes to ensure compliance with policies and procedures including SOX administration and audit
Assist in collecting CIRs from the Office Manager and help coordinate follow-up requests as needed.
Trains others on policies, procedures and new company initiatives
Maintains a friendly attitude offering assistance and guidance to all persons entering the location
Maintain confidentiality of customer, employee, and business information.