Administrative Assistant

Rytech Restoration•Sanford, FL

28d•$20 - $28

About The Position

The Administrative Assistant at Rytech Restoration of Orlando is the first point of contact for homeowners and insurance agents facing property disasters. This role requires a blend of high-level empathy, rapid organization, and technical proficiency in industry-specific software to ensure restoration projects move from initial call to final invoice without delay.

Requirements

2+ years in an administrative role; experience in Construction, HVAC, or Restoration is a major plus
Proficiency in Microsoft Office (Excel/Outlook). Ability to quickly learn restoration software (MICA/Dash/PSA).
Exceptional verbal skills; must be able to handle "high-stress" callers with empathy. Bilingual or Multilingual Is a huge asset Spanish and or other languages, English is a must.
High accuracy in data entry is critical for insurance compliance and billing.
Standard office hours, with the flexibility to assist during "Catastrophe (CAT) events" or storm seasons.

Nice To Haves

experience in Construction, HVAC, or Restoration
Bilingual or Multilingual Is a huge asset Spanish and or other languages, English is a must.

Responsibilities

Emergency Dispatch & Intake: Answer high-volume calls with a professional, calm demeanor. Accurately gather loss information and dispatch technicians to emergency water or fire damage sites.
Documentation & Compliance: Audit and upload field documentation (photos, moisture logs, and sketches) into industry platforms like MICA , Dash , or Xactimate .
Insurance Coordination: Act as a liaison between the homeowner, the field technician, and the insurance adjuster to ensure all compliance tasks are met for claim processing.
Financial Support: Assist with accounts receivable (A/R) and accounts payables (A/P) by following up on outstanding payments from insurance carriers and processing customer invoices.
Office Logistics: Maintain office supply inventory, manage local vendor files, and ensure the Rytech Restoration of Orlando branch office remains organized and professional.