Administrative Assistant
About The Position
If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for an Administrative Assistant I (Days) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on a transformative path towards social change, creating pathways for rehabilitation, reintegration, and redemption. Who we are – Our Mission We empower justice-involved individuals to overcome adversity and reach their full potential. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.
Requirements
- High School Diploma or GED
- At least one year of clerical/office experience
- Proficient with Microsoft Excel in addition to other Microsoft Office Suite applications
- Excellent oral and written communication skills
- Employees who operate their own or PHS vehicles on PHS business, must have a safe driving record as defined by PHS
- Employees who operate their own vehicle(s) on PHS business must carry auto liability insurance that complies with the requirements of PHS
Nice To Haves
- AA degree in office administration, business, or healthcare field
- Previous experience dealing with medical claims to insurance carriers
- Previous experience working in healthcare office or similar setting preferred
Responsibilities
- Supports the assigned group with administration duties, including contract and insurance billing, fee collections, client scheduling, and database management.
- Ensures provision of quality and cost-effective services.
- Prepares monthly invoices and reports for all contract providers.
- Creates and distributes contractual deliverables prior to designated deadlines.
- Collects required data for all quarterly deliverables.
- Assists with insurance and private pay billing.
- Performs database entry and management, including running reports.
- Develops and maintains internal tracking systems and reports for QA purposes.
- Prepares professionally written documentation and correspondence.
- Copies and maintains forms, documents, and new client files.
- Files agency correspondence and assists with the maintenance of clinical records.
- Performs general office tasks including answering phones, ordering office supplies, distributing mail, light cleaning, and maintaining and operating copier, fax machine, phone/voice mail systems, and document shredder.
- Assists Director in gathering and analyzing data related to Quality Assurance activities to maintain quality of care consistent with or exceeding Washington State standards.
- Analyzes data from multiple data sources as directed.
- Prepares and assists in the preparation of data reporting as directed.
- Provides excellent customer service to staff, clients, and community partners.
- Schedules client appointments.
- Makes appointment reminder calls as needed.
- Engages in clear, consistent, and professional communication with clients, program staff, service providers, and community members.
- Periodically performs/observes UA screens.
Benefits
- Medical
- Flexible spending
- Dental
- Vision
- Life
- AD&D
- Disability
- Dependent Daycare Flexible Spending
- Tuition assistance (100% for bachelor's, 50% for graduate programs)
- Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
- Employee recognition programs
- Public transportation discount
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
