Administrative Assistant - Economic Support Program

Kenosha County • Kenosha, WI

2d • Onsite

About The Position

Kenosha County Division of Workforce Development is recruiting an Administrative Assistant for its Economic Support Program. The position provides experienced clerical support to the division head and office managers and assists with case processing and customer service. It requires technical knowledge of division procedures, strict confidentiality, and professionalism when handling sensitive client information. Work is performed in accordance with Kenosha County policy, and the position reports to an Economic Support Supervisor. The physical work location is the Kenosha County Center at 19600 75th St, Bristol, Wisconsin.

The role includes reception and customer-service duties, case follow-up and recordkeeping, preparation of reports and correspondence, meeting and calendar coordination, office supply management, mail processing, and cashiering. The position requires regular attendance and punctuality. The position involves light physical demands and may require sitting for long periods. Reasonable accommodations may be made for employees with disabilities.

The 2026 hiring range is $20.72–$23.54 per hour. The posted pay grade range is $20.72–$26.37 per hour. Applications must be submitted by Monday, November 2, 2026, at 12:00 noon.

Requirements

• High school diploma or GED equivalent.
• One year of work experience in an administrative assistant or similar position.
• Knowledge of division computer databases and activities.
• Knowledge of basic math calculations and cash handling.
• Knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Ability to perform varied duties and switch between tasks.
• Organization, verbal and written communication, time management, data entry, and timely customer-service skills.
• Ability to maintain efficiency and accuracy when entering data.
• Ability to remain calm and professional when handling complaints or difficult situations.
• Ability to meet schedules and deadlines, multitask, and be dependable and organized.
• Ability to follow oral and written instructions and maintain accurate bookkeeping and clerical records.
• Ability to operate office equipment, including a computer, telephone, facsimile machine, printer, transcription equipment, and data processing equipment.
• Ability to adhere to strict computer security and confidentiality guidelines.
• Ability to work respectfully in a diverse and inclusive environment.
• Regular attendance and punctuality.

Nice To Haves

• Associate degree in Administrative Assistant.
• Bilingual proficiency in English and Spanish.
• Any combination of education, training, and experience that provides the required knowledge, skills, and abilities.

Responsibilities

• Act as receptionist and provide customer service to visitors.
• Receive and direct phone calls and check voicemail daily.
• Explain program procedures, processes, rules, and requirements without providing legal advice.
• Identify and follow up on case discrepancies or missing information.
• Log, track, and update data, information, and documentation.
• Maintain files and records; copy, scan, and save files.
• Compile data and draft monthly reports.
• Maintain and organize reception areas.
• Process incoming and outgoing mail.
• Format and prepare correspondence, reports, and other documents.
• Schedule meetings and maintain calendars.
• Order and maintain office supply inventory.
• Perform cashiering duties, including collecting and processing fines and fees, issuing receipts, and preparing deposits.
• Perform other work and duties as required or assigned.

Benefits

• Health, dental, and vision insurance effective the first of the month following 30 days of employment, with the ability to reduce premium contribution through participation in a wellness program.
• Flexible Spending Accounts.
• Employee Assistance Program.
• Paid Time Off.
• Paid Volunteer Time Off.
• Twelve paid holidays.
• Participation in the Wisconsin Retirement System, including county-paid life insurance; employee contribution is required.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED