Administrative Assistant

Pinnacle Home Care • Oldsmar, FL

2d • Hybrid

About The Position

Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, is seeking a detail-oriented Administrative Assistant to join their award-winning team. This role is critical in managing the patient admissions process, tracking hospital discharges, and facilitating the smooth transition of patients to home health services. The Administrative Assistant will also prepare reports and serve as a key liaison between hospitals, intake, clinical leadership, and sales teams. This is a Hybrid position.

Requirements

• High school diploma or equivalent required
• 1–2 years of experience in healthcare administration, admissions, intake, or scheduling.
• Proficiency in WellSky EMR or similar systems required.
• Strong skills in Microsoft Excel, Outlook, and reporting tools.
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Analytical skills to interpret and present data clearly.

Nice To Haves

• Associate’s degree preferred.
• Experience in home health, hospice, or hospital discharge planning strongly preferred.

Responsibilities

• Manage pending admissions in WellSky EMR and track hospital discharge status daily.
• Communicate with hospital case managers, referral sources, and intake teams to confirm discharge timing.
• Initiate admission workflows and escalate barriers such as missing orders or authorization delays.
• Conduct welcome calls and verify patient demographics, insurance, and physician information.
• Maintain accurate patient records and referral statuses in WellSky EMR.
• Flag aging or stalled referrals and ensure consistent documentation to support reporting accuracy.
• Prepare daily, weekly, and ad-hoc reports on pending admissions, discharge status, and referral trends.
• Distribute stand-down reports to sales, intake, and leadership teams, providing clear patient-level updates.
• Serve as a central communication point between intake, sales, clinical leadership, and referral sources.
• Support smooth transitions for patients and participate in operational or intake meetings as needed.
• Adhere to agency policies, CMS regulations, and Conditions of Participation.
• Maintain patient confidentiality and HIPAA compliance.
• Support quality improvement initiatives through accurate and timely data management.

Benefits

• Competitive Benefits & Perks
• employee referral program where you can earn rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED