Administrative Assistant Dermatology

Beth Israel Lahey Health•Burlington, VT

1d•$22 - $29

About The Position

Provides administrative support for the Dermatology department and interacts extensively with diverse populations, including the public, visitors, patients and families, and providers. The role supports department and medical center operations by handling communications, scheduling, correspondence, records, databases, routine clerical work, and patient-related administrative tasks. It also supports licensed practitioners by queuing prescriptions for renewal. The position facilitates patient care and requires appropriate handling of confidential information.

Requirements

High school diploma or GED.
0–1 years of related work experience.
Experience with computer systems, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint, or Access.

Responsibilities

Answer and screen telephone calls, take accurate messages or direct calls, greet and direct patients, families, visitors, and staff, and provide timely, clear information within the role's scope.
Type, prepare, proofread, and edit correspondence and documents; draft routine correspondence; and compile and distribute reports and other information.
Schedule appointments and meetings, maintain calendars and schedules for assigned staff, and assist with preparation for department conferences, seminars, and events.
Provide positive and effective customer service that supports department and medical center operations.
Prepare, route, and track routine administrative forms and documents; obtain required authorizations; monitor delivery; and communicate with other departments to resolve delays, problems, and errors.
Perform routine clerical duties, including opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating, and distributing documents.
Organize and maintain department files, records, and databases, and enter information from source documents into databases or spreadsheets.
As needed, update patient demographic and insurance information, obtain specialist referrals, schedule patient appointments, and coordinate ancillary appointments and procedures with hospital staff.
Obtain patient information and materials from referral sources, prepare and maintain patient records for clinical activities and physicians, and liaise with departments and external customers.
Handle confidential information appropriately and explain policies and procedures when necessary.
Assist and support licensed practitioners by queuing prescriptions for renewal.