Administrative Assistant (West Portal)

One Medical•San Francisco, CA

1d•Onsite

About The Position

As a Member Support Specialist (Administrative Assistant), you will serve as an in-office ambassador for patients, helping remove barriers to care and deliver an exceptional patient experience. You will be a steward of the office space, maintaining a welcoming lobby aligned with the One Medical experience, and act as a first point of contact for patient feedback. You will also provide support as requested by the Practice Coordinator, Operations Manager, or in-office providers. This role calls for strong teamwork, communication, empathy, problem-solving, adaptability, and a commitment to serving patients and teammates. The position is full-time and in person at the West Portal location, working 40 hours per week in 8-hour shifts, Monday through Friday, with schedules between 7:30 AM and 6:30 PM. The work schedule may change based on business direction.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, taking a forward-thinking perspective under pressure, and stepping up to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, knowledge of billing and insurance, monitoring patient feedback, and outreach as needed.
Handle front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, preparing tests, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem-solving, and supporting in-office providers with ad hoc requests.
Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Short- and long-term disability insurance paid by One Medical.