Administrative Assistant (West Portal)

One Medical • San Francisco, CA

1d • Onsite

About The Position

One Medical is seeking a Member Support Specialist (Administrative Assistant) to serve as an in-office ambassador for patients and help deliver an exceptional patient experience. The role focuses on removing barriers to care, supporting patient-facing operations, maintaining the office environment, and providing support to the Practice Coordinator, Operations Manager, and in-office providers. The successful candidate demonstrates empathy, compassion, strong communication, customer-focused problem solving, adaptability, and a commitment to helping patients and teammates.

This is a full-time, in-person role at the West Portal location, working 40 hours per week in eight-hour shifts from Monday through Friday. Scheduling falls between 7:30 AM and 6:30 PM. The base pay is $24.00 per hour based on a full-time schedule.

Requirements

• At least 1 year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• Demonstrated persistence through change and a forward-thinking perspective under pressure, with a track record of taking action on challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
• Ability to work full-time, in person, 40 hours per week, Monday through Friday, in eight-hour shifts scheduled between 7:30 AM and 6:30 PM.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and help ensure a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
• Learn and use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with patients and team members and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
• Perform other job-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed